Head of Software OpsProduct Implementation
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Job Summary
At A Glance
We are looking for an experienced and operationally-minded leader to take ownership of Software Operations and Product Implementation at Boost inc. As our products scale globally this role will be critical in ensuring that software systems are reliably configured and deployed across our growing device estate.
Based in our London hub you will act as the bridge between Engineering Product and Operations - ensuring that every product launch and every device in the field is backed by robust well-documented and increasingly automated software processes. This is a hands-on leadership role for someone who thrives at the intersection of software engineering and operational excellence.
Based in our London hub you will act as the bridge between Engineering Product and Operations - ensuring that every product launch and every device in the field is backed by robust well-documented and increasingly automated software processes. This is a hands-on leadership role for someone who thrives at the intersection of software engineering and operational excellence.
What Youll Do
Team Leadership
Software Operations
Implementation
- Lead and develop the Software Ops / Product Implementation team currently comprising one Implementation Engineer.
- Set a clear direction for the team foster a culture of process excellence and act as a senior point of contact for cross-functional stakeholders.
Software Operations
- Lead the Software Ops team in owning the full software operations lifecycle - from assembly-time setup (device provisioning software configuration setup of peripherals etc.) through to ongoing field operations including software deployments/rollouts and version management.
- Scale our operational capabilities - building tools surfacing configuration in the frontend automating manual processes and ensuring everything is well-documented and teams are trained so that operations can work independently and efficiently.
- Continuously identify and drive process improvement initiatives at the intersection of software engineering and operations championing operational excellence across the business.
Implementation
- Lead the handover from Product and Engineering to Operations for all new product launches - engaging proactively with both sides to ensure set-up processes are fully established and teams are trained ahead of go-live.
- Drive issue resolution during end-of-assembly Quality Control acting as the single point of contact between Engineering and Operations to ensure swift diagnosis and resolution of QC failures.
- Act as Project Manager for selective larger cross-functional implementation projects - coordinating across Software Ops Engineering Product Quality Assurance and Commercial teams to drive successful delivery.
What Youll Bring
Key Requirements:
- 5 years of experience in software operations (or similar) implementation engineering technical programme management or a closely related discipline.
- Proven track record of leading operational or implementation processes in a scaling technology business ideally in hardware-software or IoT environments.
- Strong technical foundation (comfortable with software configuration deployments and device management) with the ability to engage credibly with engineering teams.
- Strong project management skills with experience running cross-functional initiatives and managing competing priorities.
- Excellent communicator and collaborator able to translate between technical and non-technical stakeholders.
- A proactive ownership-oriented mindset - you see gaps and close them without waiting to be asked.
- Comfortable being hands-on: this is a role where youll be in the weeds as much as youll be leading - configuring systems troubleshooting issues and building processes from the ground up.
Why Join Us
- Competitive compensation with private healthcare.
- Global Impact: A chance to shape the future of unattended retail technology across the globe.
- Growth Opportunities: Fast-growing team shape our engineering culture mentor juniors and learn new technologies.
- Collaborative Culture: Small passionate teams open to new ideas and tech experimentation.
- Offices in Zurich London and 4 other countries.
- The usual: budget for personal development benefits for your well-being and some decent swag.
About us
Boost inc is a global leader in unattended retail technology redefining traditional vending by transforming it into modern digital retail experiences. Headquartered in Switzerland with a dedicated technology hub in the UK our team of over 150 professionals works across Zurich London and offices in some European countries. Since our founding weve empowered more than 400 customers across Europe and beyond - including vending operators OEMs and consumer brands - with cutting-edge solutions designed to drive operational efficiency business growth and engaging consumer experiences.
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Required Experience:
Director
About Company
Are you looking to work collaboratively on projects where the client is truly part of the team? Do you want to add value not only to the client, but the end user? Do you want to contribute to your workplace culture? We think Boost is pretty special. We have a high-trust environment th ... View more
