First Line Service Desk Analyst
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Job Summary
About the Role
We are looking for a motivated and customer-focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months experience in an IT support environment who is looking to build their career.
You will be the first point of contact for users providing high-quality technical support while delivering an excellent customer experience.
Key Responsibilities
- Provide 1st line technical support via phone email and remote tools
- Troubleshoot and resolve issues across the Microsoft technology stack
- Log update and manage tickets through the service desk system
- Escalate complex issues to 2nd/3rd line teams where appropriate
- Maintain clear communication with users throughout issue resolution
- Deliver a consistently high level of customer service
Requirements
Minimum 6 months experience in a Service Desk / IT Support role
Working knowledge of the Microsoft stack including:
- Windows OS
- Microsoft 365 (Outlook Teams SharePoint)
- Active Directory
Strong customer service and communication skills
Ability to troubleshoot and prioritise workloads effectively
A proactive and positive team player
Recruitment Process
- Telephone interview with the Recruitment Manager
- 30-minute Microsoft Teams interview with the Hiring Manager
- Online Thrive Assessment
- Final stage interview
Benefits
- 23 days annual leave plus your birthday off
- BUPA Cash Plan
- 50% flexible working
- Work from home allowance
- Two charity days per year
- Professional training and funded courses
- Three social events per year
- A leadership role within a growing and innovative business
- Opportunity to influence product strategy and delivery
- A collaborative and high-performing team environment
- Competitive salary and benefits package
Required Experience:
IC
About Company
T-Tech is one of the fastest growing IT Support and Cloud Services providers in the UK, serving small and medium-sized businesses. Our customers demand and deserve great service and responsive support. We understand how important it is to optimise day-to-day operations and we help our ... View more
