Customer Success Manager Microsoft

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Job Description:

Customer Success Manager Microsoft

Location: Milton Keynes - Hybrid

This role follows a nonnegotiable 3day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the Job

Were currently looking for a customer-focused Customer Success Manager to join our Microsoft team. Driving customer growth retention and long-term value youll work closely with Ingram Micros cloud customers and vendor partners to build strong strategic relationships and maximise account potential. This role is ideal for someone with experience in account management customer success or sales who enjoys taking ownership of relationships developing account strategies and delivering measurable growth.

Microsoft knowledge would be a strong advantage. However if you have similar cloud experience have worked closely with vendors or are looking to deepen your Microsoft knowledge across a broad and evolving range of products and solutions this could be a great next step for you.

What you can expect to be getting up to as a Customer Success Manager:

• Serving as the primary point of contact and Microsoft cloud specialist for your customer base
• Building and maintaining strong long-term relationships with assigned customers
• Developing and executing account strategies to drive Microsoft cloud growth and retention
• Managing the full subscription lifecycle including renewals retention and upsell opportunities
• Collaborating with internal teams and Microsoft stakeholders to deliver a seamless customer experience
• Acting as the voice of the customer sharing insight to improve retention growth and overall service delivery

In order to set you up for success we are looking for the following skills and experience

• Experience in customer success account management or sales within a customer-facing environment
• A strong interest in learning and developing knowledge across Microsoft cloud products and solutions with the ability to quickly understand and apply this in a customer-focused environment
• Proven track record of managing and growing customer accounts with a focus on retention and recurring revenue
• Natural relationship-building skills with the ability to engage stakeholders at multiple levels
• A commercially minded approach with the ability to identify and drive growth opportunities
• Excellent communication and collaboration skills both written and verbal

Whatweoffer:

• AXAHealthInsuranceandDentalPlanOptions-availableforyouandyourfamilythroughasalarysacrificescheme
• RisingholidayallowanceatYear2andYear5
• Birthdaydayoff
• EmployeeReferralBonus-helpusgrowourteamandgetrewardedforintroducinggreattalent.
• Employeediscountsandwellnessperks
• Modernofficeswithbreakoutspacesfreeteaandcoffeeandaprivatewellnessroom
• Developmentopportunitieswithclearcareerprogressionandtraining

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage our AI-powered digital platform we offer what we believe to be the industrys first business-to- consumer-like experience. We also provide a broad range of technology services including financing specialized marketing and lifecycle management as well as technical pre- and post- sales professional support. Learn more at .

Make an application to join the team!
None of this is achievable without great people with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive basecommission market leading incentives programme and clear career development. You will receive full training on the products you will be specialisinginand you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

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