Customer Success Manager

The Basics:

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Taniummaintainsits enviable base of high value loyal customers that rely on Tanium to manage all their endpoints.Thiscustomer facingrole willbe responsible forcustomers each having thousands of endpoints running the Tanium platform and solutions.The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.

This position follows the Companys hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Durham NC.

What Youll Do:

• Ensure successful business outcomes for customers that lead to world-class retention and expansion for Taniumby collaborating with an account team of Sales Solution Engineers Domain Architects and more
• Understandthe unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansionleveragingyour understanding of not only the customers environment but also insights as to how to overcome obstacles to implementnew technologies
• Develop andmaintainthe necessary relationships with customers to ensure alignment to their business needs
• Identifywhere Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Perform activities and data management that help to drive adoption and value against an agreed-upon planwith the customer. This may include artifact creation (including Value Plans for customers) action and risk tracking and updating internal data systems such as Salesforce and/or Gainsight
• Contribute tostrategically focusedExecutive Business Reviews alongside Sales Solution Engineers and wider account team members
• Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
• Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

Were Looking For:

Education

• BA/BS or equivalent experience preferred

Experience

• 5 plus years of experience in Customer Success Account Management Sales Renewals or Service Management / Professional Services preferably in a SaaS business model
• Has demonstrated consulting and project management skills experience with building strategic relationships that drive business value for customers
• Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
• Tanium Certified Operator (nice to have)
• Tanium Certified Administrator (nice to have)

You are:

• A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
• Curious willing to learn from others in your discipline your customers and other roles at Tanium
• Willing to contribute suggestions and ideas to further customer and Tanium goals
• Eager to become an expert in demonstrating value and return on investment to our customers
• Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions.
• A strong communicator and intuitive listener
• Professional insightful and values-driven
• Motivated to help to solve the toughest IT problems faced by organizations today

Other

• Travel ranging from 5 - 15% within regional territory
• Onsite / customer-located work as deemed necessary by the customer and/or account team

About Tanium

On a mission. Together.

At Tanium we are stewards of a culture that emphasizes the importance of collaboration respect and our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world its imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What youll get

The annual base salary range for this full-time position is $88000 to $134000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors including but not limited to location education skills training and experience.

In addition to an annual base salary team members will receive equity awards and a generous benefits package consisting of medical dental and vision plan family planning benefits health savings account flexible spending account transportation savings account 401(k) retirement savings plan with company match life accident and disability coverage business travel accident insurance employee assistance programs disability insurance and other well-being benefits.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender identity sexual orientation disability protected Veteran status or other legally protected categories. If you require a reasonable accommodation in searching for a job opening completing an application interviewing or completing any pre-employment testing or requirements please contact. For more information refer to the Know Your Rights poster which is available here - be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @ email addresses to communicate with you will have video interviews with you and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers regulators and application developers to more easily access and analyze data.