Bloomberg Technical Support, User Support Financial Support

Bloomberg

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Bloomberg Technical Support User Support - Financial Support

Location

London

Business Area

Sales and Client Service

Ref #

Description & Requirements

Bloombergs Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloombergs variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.

Whats The Role

As a Technical Support Specialist you will provide both new and existing Bloomberg clients with platinum technical service. Youll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients connectivity needs.

You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers service vendors and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting fast-paced opportunity that allows you to fully utilize your communication technical and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.

Well Trust You To:

Be a self-starter with a passion for technology and a desire to continue to learn
Have proficiency at multitasking in a dynamic environment
Be dedicated to providing exceptional customer service
Support Bloombergs software network and hardware offerings while coordinating with clients and partners
Fix supervise handle and maintain of all Bloombergs private IP network including connectivity and infrastructure
Integrate and support Bloomberg products and services into our clients environments including fixing and debugging application issues
Troubleshoot hardware on virtual environments (VMWARE CITRIX etc.)
Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T Verizon Telefonica BT) to report and raise service impact issues on tail circuits
Multitask to prioritize a high volume of simultaneous calls instant message and tickets alongside team related tasks and initiatives
Thrive in a fast-paced team whilst demonstrating adaptability in a constantly evolving environment

Youll Need To Have:

Proven excellence in customer service
Proven knowledge of router commands network protocols (such as SFTP TCP UDP BGP RIP etc.)
Fluent in either French Spanish or Portuguese
Experience with communicating and coordinating with internal/external partners
A real passion and proven experience of supporting technology across a multitude of platforms
A solid grasp of PC hardware operating systems and software suites (Windows & Mac OS Office Suite)
Superb interpersonal skills
Demonstrate an ability to remain calm under pressure
An aptitude for multitasking

Wed Love To See (Nice To Have):

Knowledge of telecommunication lines basic network design and security
CompTIA A CCNA or NET certification
Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
Message protocols knowledge including FIX 4.0 FIX 4.2 and Fix 4.4

If indicated please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.

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Bloomberg Technical Support User Support - Financial Support Location ...