Binding Authorities Client Services Advocate

Lockton Re helps businesses understand mitigate and capitalize on risk. Were pushing the reinsurance industry forward with smarter solutions that leverage new technologies delivered by people empowered to do whats right for clients. Our success has seen the business grow to a headcount of more than 500 associates across 23 locations globally.

Were Locktons reinsurance business part of the worlds largest privately-held insurance broker. Fierce independence frees us to deliver an exceptional client service experience unencumbered by pressure from financial markets geographical divides or silos or conflicts of interest between organisational goals and our clients needs.

As we continue to grow we are strengthening our Marine Binding Authority business and are seeking a Client Services professional with proven Marine binders experience to play a key role in its development. This is an opportunity to join a collaborative high-performing team where your technical expertise in binding authorities will be valued and where you can directly contribute to the growth of a specialist and evolving area of the business.

Role Responsibilities:

This is a varied Client Services role in a multi-disciplined technical processing team focused on Lockton Res Marine Binding Authority business. Some of the key tasks and responsibilities include but will not be limited to the following:

Processing & Claims

Reviewing both new and existing binders

FDO (For Declaration Only) presentation

Premium & Claims bordereaux processing to bureau and non bureau

Binding Authority Claims handling

Proactively resolve coverage and accounting-related queries ensuring there are no delays in current or future transactions

Maintain timely accounting to client and underwriters

Experience covering various lines of business

Converse with client and underwriters on a technical level

Candidates need to be able to work independently managing priorities and supporting team colleagues to ensure customer satisfaction

Excellent technical knowledge of the Lloyds and or Company Reinsurance market

Demonstrates a solid understanding of query handling with Velonetic including investigation and resolution.

Ability to accurately interpret and apply varying tax structures across accounts

Actively builds relationships with team internal and external clients

Identify clients individual requirements and work alongside them to achieve the best possible outcomes

Participate in client and reinsurer meetings as required

Broker Support

Debroke

Risk sign down

Prepare and maintain account statistics

Provide support in the overall servicing of the clients account and retention of business

Use Electronic methods throughout full process

Successful applicants will ideally have prior relevant reinsurance experience in a Client Services position aligned to Marine binding authorities and be able to evidence experience in the following role requirements:

Demonstrate ability to instil confidence with clients so that the client looks to you and to Lockton Re as more than just a reinsurance broker but as a partner in business.

Ability to compile analyse and interpret financial information and data to facilitate decision making.

Ability to manage time prioritise and ensure that deadlines are met without compromising quality.

Professional and tactful negotiation and persuasion skills to achieve objectives.

Proven problem-solving skills including the ability to resolve unusual and complex issues and then devise actionable solutions.