Assistant Reception Manager

Fairmont St Andrews are looking for an Assistant Reception Manager to help shape unforgettable guest experiences while supporting and inspiring our Front Office team every day.


What youll be doing

As Assistant Reception Manager youll be the driving force behind the daily operation of our Front Desk and guest services. Youll lead from the front ensuring every guest interaction is seamless personalised and memorable.

You will:

• Lead motivate and develop a team of Front Office Supervisors and Front Desk Agents
• Take ownership of the smooth efficient running of Front Office operations
• Be visible in the lobby during peak times supporting your team and engaging with guests
• Handle guest feedback and resolve challenges with confidence and professionalism
• Drive service excellence ensuring brand standards and guest satisfaction targets are exceeded
• Support recruitment onboarding training and ongoing development of your team
• Monitor performance costs and productivity to meet business goals
• Build strong relationships across departments to deliver a seamless guest journey
• Bring energy ideas and personality to create a fun and positive working environment

Qualifications :

• Previous experience in a Front Office leadership role within a hotel environment
• A confident hands-on leader who leads by example
• A passion for delivering outstanding guest experiences
• Strong organisational and problem-solving skills
• The ability to thrive in a fast-paced ever-changing environment
• A people-focused approach with a natural ability to motivate and inspire

Our reputation is built on our people. We offer a professional supportive environment where high standards collaboration and genuine hospitality are at the heart of everything we do.

As part of Fairmont and Accor one of the worlds leading hospitality groups we provide access to global career opportunities and long-term development.

Additional Information :

• Competitive salary package

• Company pension scheme for your future security

• Staff shuttle service to and from St Andrews

• Complimentary staff canteen with fresh daily meals

• 50% discount in our Food & Beverage outlets

• Exclusive employee rates for spa treatments and complimentary green fees

• Free access to our gym and pool facilities

• Career growth opportunities and clear progression pathways

• Comprehensive on-the-job training to support your development

• Regular team social events to connect unwind and celebrate together

Remote Work :

No

Employment Type :

Full-time