Customer Support Team Lead Jobs in Crawley

As a Team Leader youll lead by example making sure the team have everything they need so the shift runs like clockwork! Youll make sure the team maintain high standards and that our customers are kept happy.Qualifications : As a Team Leader you willProvide customers with a heartfelt and memorable e...

Location: Crawley United KingdomThales is a global technology leader with more than 83000 employees on five continents. With over 7500 people in the UK operating across defence space aerospace and digital security we help build a future we can all trust. Thales supports the security and stability of...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...