Learning & Development Manager

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

KEY RESPONSIBILITIES OF THE ROLE:
1. Engagement & Listening Strategy: Focus from annual surveys to real-time sentiment analysis
Pulse survey ecosystem: Design and deploy quarterly temperature checks (eNPS) to merasure sentiment. Move beyond generic questions to specific drivers of Asset Management stress.
Stay interviews: Conduct proactive structured interviews with high potentials in critical seats to identify retention risks before they resign.
Culture activation (values integration): Operationalise the companys core values into daily life.
2. Holistic Wellbeing & Resilience: Focus from perks to sustainable performance
Burnout Prevention Strategy: Analyze absenteeism and overtime data to identify hot spots (teams at risk of burnout). Intervene with team reset workshops.
The finance fit program: Manage a holistic wellbeing budget covering three pillars:
o Mental
o Physical
o Financial
Psychological Safety: Facilitate sessions that encourage open dialogue about failure and risk
3. Capability & Learning: Focus from training hours to skill application
Learning needs analysis: Partner with Business Unit Heads to identify the gap to goal
Vendor governance: Act as the primary relationship manager for external coaches and training providers. Ensure every dollar spent on training delivers measurable ROI.
Leadership Capability: Run the first-time manager program. Equpi new leaders with the skills to manage hybrid teams and deliver difficual feedback.
Self-Directed Learning: Curate a digital library of content that empowers staff to upskill at their own pace.
4. Internal Communications & Community: From newsletters to strategic narrative
Towh Hall Orchestration: Manage the agenda for CEO Town Halls. Ensure the narrative connects business wins back to people efforts.
DEI & Social Events: Organise purposeful events that break down silos between front office and back office.

KEY PERFORMANCE INDICATORS (The Scorecard)
1. Engagement Score (eNPS)
2. Training ROI
3. Wellbeing participation
4. Voluntary turnover

QUALIFICATIONS and EXPERIENCE:
Bachelors degree in Human Resources Organisational Psychology Business Administration Social sciences or related fields.
7-10 years of total progressive HR experience with minimum 3-5 years specializing in OD Talent Management or employee engagement preferably within financial services insurance banking or asset management.
Program management: proven track record of designing and rolling our a company-wide initiative from scratch.
Vendor management: experience managing external training providers and EAP vendors including contract negotiation and quality assurance.
Experience working with regional or group-level stakeholders is preferred.

TECHNICAL/ FUNCTIONAL SKILLS:
Data-driven listening and analytics (survey design data storytelling)
Learning and Development (training needs analysis instructional design basics (principle ofmodel) to curate effective learning journeys.
Wellbeing architecture (Psychosocial risk management crisis management)

BEHAVIOURAL COMPETENCIES AND SKILLS:
Resilient empathy
Consultative influence
Commercial mindset
Innovation & agility

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.