Front Office Manager

We are seeking an experienced and dynamic Front Office Manager to lead our front office operations at our hotel in Cha-am this pivotal role you will oversee all aspects of the guest experience from arrival to departure managing a dedicated team while maintaining exceptional service standards. You will be responsible for creating a welcoming environment that ensures every guest enjoys a memorable stay while also driving operational efficiency and profitability.

• Oversee all front office operations including reception night audit guest relations and concierge services
• Lead motivate and schedule the front office team fostering a collaborative and supportive work environment
• Ensure seamless check-in and check-out processes even during peak occupancy periods
• Deliver exceptional guest service and manage complaints with empathy and professionalism
• Collaborate closely with other departments (housekeeping reservations sales and maintenance) to optimize guest satisfaction
• Implement and monitor brand standards service protocols and quality guidelines
• Oversee cash handling reconciliations and daily financial closures with accuracy and transparency
• Analyze guest feedback and identify opportunities for continuous improvement
• Train develop and mentor front office staff to enhance their skills and career growth
• Participate in budget planning and cost control initiatives for the front office department
• Maintain detailed records and generate performance reports to track key metrics and operational efficiency

Qualifications :

• Completed formal training or degree in hospitality management hotel administration or tourism
• Minimum 3-5 years of front office experience with at least 2 years in a supervisory or management capacity
• Proven experience managing high-volume hotel operations or similar guest-intensive environments
• Strong leadership and interpersonal communication skills with the ability to inspire and develop team members
• Exceptional guest service orientation with a demonstrated commitment to exceeding expectations
• Proficiency with hotel management software systems (such as Opera or similar platforms)
• Solid understanding of cash handling financial reconciliation and revenue management
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment
• Flexibility to work shifts weekends and holidays as required
• Advanced conflict resolution and problem-solving abilities
• Fluent English proficiency; additional languages (Thai Mandarin or other Asian languages) are highly preferred
• Strong analytical skills with the ability to interpret performance metrics and implement data-driven improvements
• Demonstrated ability to work collaboratively across departments and build positive working relationships
• Resilience and adaptability in a dynamic multicultural hospitality environment

Remote Work :

No

Employment Type :

Full-time