Experience Designer UX (All Genders)

Were looking for a UX Designer who asks why before how someone who grounds design decisions in real user needs collaborates openly across disciplines and can translate complexity into clear intuitive experiences.

About the role

As a mid-level UX Designer youll own end-to-end design for key product areas from early discovery through to delivery and iteration. Youll work closely with product managers engineers data analysts and fellow designers to shape experiences that are both user-centred and commercially grounded. This isnt a role for pushing pixels in isolation youll be expected to bring insight curiosity and craft in equal measure.

What youll do

• Lead UX work across the full design cycle discovery definition design and validation for one or more product areas
• Plan and conduct user research (interviews usability tests contextual inquiry) and translate findings into actionable insights
• Apply Jobs-to-be-Done (JTBD) thinking to uncover what users are really trying to achieve beyond stated feature requests
• Produce wireframes flows prototypes and high-fidelity mockups using Figma (or equivalent)
• Collaborate actively in sprint ceremonies and product planning contributing to decisions not just executing them
• Champion the users perspective in stakeholder conversations backing design decisions with evidence
• Contribute to and maintain design system components to ensure consistency at scale
• Stay current with AI-assisted design tools and bring forward ideas on how they can improve team efficiency

Qualifications :

• 35 years of UX design experience in a digital product environment (agency or in-house)
• A strong portfolio demonstrating end-to-end design work grounded in user research with clear rationale behind decisions
• Hands-on experience with qualitative research methods and a comfort with ambiguity in early-stage problem framing
• Familiarity with JTBD frameworks or similar approaches to understanding user motivation
• Confidence communicating and presenting design work to non-designers including product owners and senior stakeholders
• Experience working within agile or iterative delivery environments alongside engineering teams
• Proficiency in Figma; experience with prototyping tools (Maze ProtoPie or similar) is a plus
• Curiosity about how AI tools (e.g. Figma AI generative prototyping assistants) are changing design workflows

Nice to have

• Experience in ecommerce fintech or platform products with complex user journeys
• Exposure to quantitative methods analytics A/B testing or survey design
• Experience contributing to design systems at team or org level
• Basic understanding of front-end constraints (HTML/CSS awareness not coding)

What good looks like here

• You ask clarifying questions before jumping to solutions
• You default to involving users early not just validating decisions late
• You can defend a design decision with evidence and update it gracefully when proven wrong
• Youre as comfortable in a strategy conversation as you are in Figma

Additional Information :

Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time