Accommodation account manager

Werehiring!

bnetworkisaspecialistSaaSaccommodationmanagementcompanysupportingmajorB2BeventsacrossEurope(congressesexhibitionsfestivalstradefairs)-centricapproachweworkonhigh-profileeventssuchasMobileWorldCongressWebSummitISECPHIandmore.

We have a new opportunity in our Client Department as a Accommodation account manager.

Takealookattherolebelowwedlovetohearfromyou!

Mainresponsibilities

Bookingmanagementandrelationshipwithparticipants

• Manageparticipantsaccommodationrequests.
• Respondtospecificrequests(modificationsspecialrequestsreminders).
• Proposesolutionsadaptedtoeachcustomerprofileinrelationtotheavailableoffer.
• Issuecommercialproposalsaccordingtotheproject.

Projectmonitoringandinternalcoordination

• Managecontractsconditionsandoffersininternaltools(ManageMantra).
• Ensurethecorrectintegrationofthedataintothesystem.
• Coordinatewithhotelstoensureavailabilityrateconsistencyandconditions.

Billingandadministrativefollow-up

• Draftingreservationcontracts.
• Follow-upofpaymentsandbillingofservicesprovided.
• Transmitthenecessaryinformationtothefinanceteamandensurethetraceabilityofexchanges.

Trackingcustomersatisfaction

• Followuponparticipantfeedbackandanticipatecomplaints.
• Handleanomaliesandincidentsrelatedtobookings.
• Workincoordinationwithpartnerstoprovidetimelyandeffectivesolutionstoproblemsencountered.

TechnicalSkills:

• Hotelbooking:masteryofthebookingprocessfromnegotiationtoconfirmation.
• Marketing:theabilitytopromotethediscountsandexclusiveoffersoffered.
• Servicequalitycontrol:managementofcustomerreturnsontime
• Administrativemonitoring:rigorinthemanagementofcontractsremindersandinvoicing.
• Digitaltools:ManageMantraOfficePack.

Softskills:

• Rigor:payattentiontodelaysinofferspricesandcommunicationwithcustomers.
• Communication:negotiationactivelisteninginformationmanagementinternal/externalcommunication.
• Adaptabilityandresponsiveness:contingencymanagementandadjustmentstocustomerneeds
• Teamwork:collaborationgoodunderstandingwithinternalteams.
• Workethic:integrityresponsibilityprofessionalismrespectforqualitystandardsetc

Interested or know someone who could be a great fit We look forward to hearing from you!

Required Experience:

Manager