Customer Support Team Lead Jobs in Reus

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Customer Support Team Lead

Wise

profile Singapore - Singapore

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

17 days ago
Full Time

Expert Operational Project Manager Data (fm)

T-systems Iberia

profile Reus - Spain

Responsabilidades:Gestión de la demanda - Recibir analizar y priorizar solicitudes. - Evaluar impacto y viabilidad de nuevas iniciativas.Estimaciones y valoraciones - Elaborar estimaciones de esfuerzo coste y tiempo. - Validar estimaciones con equipos técnicos y negocio.Planificación y seguimiento -...

30+ days ago
Full Time