Security Support Engineer

Location

Role is listed in CPT but is indeed South Africa (Remote)

Employment Type

Permanent

About RedHerd

RedHerd is a specialist cybersecurity recruitment and advisory firm working globally with consultancies product companies MSSPs and enterprise organisations.

We partner with some of the most respected names in cybersecurity helping build teams across offensive security defensive security DFIR cloud security product security security engineering and security leadership.

About The Client

Our client is a globally respected cybersecurity product company whose technology is trusted by organisations ranging from startups to Fortune 500 enterprises.

Their products help security teams improve visibility strengthen defensive capabilities and better understand threats within complex environments. They are known for their strong engineering culture technical excellence and deep engagement with the cybersecurity community.

Role Overview

Our client is looking for a Security Support Engineer to join their customer-facing technical team.

This is not a traditional helpdesk role. You will act as a trusted technical advisor to customers helping them deploy integrate troubleshoot and get maximum value from security technologies in complex enterprise environments.

The ideal candidate combines strong systems and networking knowledge with excellent troubleshooting ability curiosity and a genuine passion for cybersecurity.

You should enjoy solving difficult technical problems learning new technologies and helping customers succeed.

Key Responsibilities

• Provide technical support and troubleshooting assistance to customers.
• Assist with product deployments across customer environments.
• Support integrations involving APIs Syslog SSO MFA Webhooks SIEM platforms and cloud services.
• Investigate and resolve complex technical issues across Windows Linux and macOS environments.
• Work with virtualisation and cloud platforms including VMware Azure AWS and GCP.
• Create and maintain technical documentation deployment guides and troubleshooting resources.
• Assist customers in understanding best practices for deployment integration and operational use.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.
• Collaborate with engineering and product teams to improve customer outcomes.
• Continuously learn new technologies platforms and security concepts.

Required Experience

• Experience in Technical Support Systems Administration Infrastructure Engineering Security Operations or a similar technical role.
• Strong understanding of TCP/IP networking fundamentals.
• Experience troubleshooting DNS firewalls routing VPNs SSL/TLS and authentication systems.
• Working knowledge of Windows Linux and macOS environments.
• Experience with cloud platforms such as AWS Azure or GCP.
• Familiarity with scripting or automation using PowerShell Bash Python or similar technologies.
• Experience working with APIs and system integrations.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving ability.

Nice To Have

• Cybersecurity industry experience.
• SIEM EDR or detection engineering exposure.
• Experience supporting enterprise security products.
• Identity and Access Management experience.
• SSO SAML OAuth OpenID Connect or MFA experience.
• VMware Nutanix OpenStack or virtualisation experience.
• Home lab CTF Hack The Box or personal technical projects.

Why This Role

• Work for a highly respected cybersecurity product company.
• Fully remote role within South Africa.
• Exposure to a broad range of technologies and customer environments.
• Opportunity to work alongside highly technical engineers and security professionals.
• Continuous learning and professional growth in cybersecurity.