Sheraton Hotels & Resorts

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Ad More...

Assist management in direct oversight of department’s daily operation. Participate in assigned long-term preventative maintenance programs and projects. Involve in department’s routine operations by handling repairs and assisting management with administrative duties. More...

Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. Schedules events, programs, and activities, as well as the work of others. Monitors the inflow of ordered materials and the maintenance of current mate More...

Welcome guests Attend to tables Open and serve wine/champagne Prepare garnishes Stock ice, glassware and paper supplies Set up and maintain cleanliness of bar area Process all payment methods and complete cashier reports

Monitor public areas for unusual activity and potential threats. Monitor security systems like alarms and closed-circuit cameras. Identify potential thieves from customers or staff. Follow and confront a potential person of interest who is suspected of shoplifting. Document thef More...

Mend, repair, and alter guest clothing and employee uniforms by hand stitching, applying adhesive patches, or using a sewing machine. Distribute clean uniforms to personnel according to company specifications. Send damaged uniforms to appropriate location (e.g., seamstress, Housek More...

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all paym More...

Take food and drink orders from customers accurately and with a positive attitude. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Engage with customers in a friendly manner. Knowledge of the menu, w More...

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling. Determine and give com More...

Respond to accidents and assist guests employees during emergency situations Defuse guest disturbances and escort from the property if necessary Conduct investigations gather evidence and facilitate interviews with relevant parties Complete required shift reports and maintain con More...

. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests More...

Answer guest questions or concerns regarding the origin vintage and style of various wines Check quality and quantity of all stock and supplies Requisition all supplies Perform bottle-for-bottle liquor restock Communicate last call at designated closing time Prepare drink orders More...

Serve food courses and alcoholic beverages to guests Answer questions on menu selections Communicate with the kitchen regarding menu questions the length of wait recook orders and product availability Follow cycle time guidelines for all meals Maintain cleanliness of work areas t More...

Welcome guests and promptly attend to tables Serve food and beverages to guests making recommendations if needed Share your menu knowledge to assist guests with questions and special requests Record transactions in the MICROS system correctly and timely Check-in with guests to a More...

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reserv More...

Conducting routine inspections of premises and equipment. Performing preventative maintenance. Handling basic repairs and maintenance. Overseeing contractors when professional repairs are necessary. Diagnosing mechanical issues and correcting them. Repairing machines, equipment More...

Conduct regular maintenance on machinery, systems, and automotive vehicles. Meet with clients to better understand their concerns and identify the issue. Assemble mechanical components according to specifications. Examine machines and oversee diagnostic tests to determine functio More...

Provide professional massage to guests with 25, 50 and 100 minute prior to appointment. Establish and ensure to break down allotted massage room prior and subsequent to shift completion. Maintain massage room with supplies and ensure neatness across shift. Comply with all procedu More...

Perform minor routine maintenance on property vehicles (i.e., engineering trucks, shuttle vans, electric carts) including checking oil, fluid levels, tire pressure/wear, charging batteries, and replacing spark plugs. Perform preventative maintenance on tools and equipment, includin More...

Advise guest of any messages received Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message Receive record and relay messages accurately completely and legibly Activate deactivate guest room message lights as appropriate Ins More...