Scicom

The Responsibilities of the Role:Lead and manage projects to ensure timely delivery and successful outcomes.Oversee call centre operations ensuring efficient and effective service delivery.Manage and mentor team members fostering a positive and productive work environment.Develop and More...

The Responsibilities of the Role:Conduct New Hire Induction and explain the benefits and terms and conditions.Complete Confirmation Extension Contract Employee Movement Transfer Resignation and Redundancy endtoend process.Issuance and deactivation of the company access card for employ More...

The Responsibilities of the Role: To take incoming telephone enquiries problems or complaints from customers in Malaysia and Singapore relating to a range of specified client products or services with the objective of resolving the customers issue as quickly as possible.Using appropri More...

The Position:The SOC AnalystSpecialist will work as part of an ICT Security division. SOC Analyst is responsible for incident responders and network security monitoring analysts in a 24x7x365 Security Operations Center (SOC). Responsibilities will include but not be limited to cyber/n More...

Responsibilities of the Role: Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).Determine the problem and provide a technical resolution within the contact or by disp More...

The Responsibilities of the Role: Assist customers with product selectionAnswers basic questions and suggests various product options that are available.Managing customer complaints and escalations.Managing of refunds requests.Input customer interaction problems into the Customer Rela More...

Responsibilities of the Role: Own and resolve daytoday service issues as highlighted by or relevant to Project Service Providers.Act as a first point of contact for vendor operations ensuring communications are actioned in a timely and effective manner.Provide regular and accurate ope More...

Responsibilities of the Role: Handle daily finance operations and related tasks.Manage and lead a team providing guidance.Prepare the full set of monthly financial statements including reconciliations and tax computations and generate analysis reports to support management decisionmak More...

Responsibilities of the Role: Develop and deliver technical training programs related to contact center operations systems and tools.Train employees in the use of contact center software systems and other customer service technologies.Conduct onboarding training for new hires and ongo More...

Responsibilities of the Role: ETS must have native proficiency in written read and spoken English.ETS will render the following service for Enquiry calls.Technical Support fordevices.Manage complaints and feedback.ETS would need to address complaints from caller up to his/her empowerm More...

Responsibilities of the Role: Oversees the IT related issues that are essential to business.Ability to provide excellent customer service including strong analytical business process understanding and problemsolving skills.Control tower & coordination of service delivery related respo More...

Job Brief:The roles responsibility is to assist the head of recruitment in identifying and developing new sources for recruitment to support the companys growing needs.Responsibilities:Assist the head of recruitment in identifying and developing new sources for recruitment to support More...

Responsibilities:Provide Technical Support for HONOR smartphones and other devices such as tablets PCs Modems etc via nonvoice channels such as chat social media and email platforms.Mainly handles and answers user questions and inquiries.Escalates technical problems/complaints that ca More...

The Responsibilities of the Role:Always on top of any major incident and oversee the entire process from detection to resolution.Facilitate bridge calls with relevant teams during major incidents and potential critical issues.Maintains quality handling of Jira tickets from creation to More...

Responsibilities of the Role: Build develop and design required competencies and skills of training members: SOC Analysts / Engineers Operators and Technicians.Manage 24x7 Security Operation Center.Administer develop improve and own SOC processes and procedures ensuring effective oper More...

Responsibilities of the Role: The list outlines the core responsibilities of the Service Delivery Manager (SDM); however the scope may vary based on the agreed service offerings contractual obligations or evolving business requirements.1. Single Point of Contact (SPOC) for Technical E More...

The Responsibilities of the Role:Represent the client professionally in all communications with customers whether through phone email chat walkins or social media ensuring clarity professionalism and a positive experience.Provide timely responses to customer comments complaints and in More...

Job Brief:Responsible for leveraging artificial intelligence machine learning (ML) and related technologies to optimize business processes develop intelligent applications and create impactful solutions that align with our strategic objectives.Responsibilities:1. AI Solution Developme More...

The Responsibilities of the Role: The role is accountable to the Manager of IRC for the provision of risk management internal audit including information security (ISO27001 audits and compliance related support within Scicom Group. This includes a range of risk management internal au More...

Responsibilities of the Role: To ensure timely preparation of invoices debit note credit note and quotations.To key in AR invoices in accounting system.To obtain headcount verification signed off from Operations Head & Administrative WorkFiling Photocopying and Scanning.Getting the he More...