Data analyst with excellent reporting skills. Good interpersonal skills. Knitting, crochet, modelling, drawing, reading
<p>Setting up new reports for the service desk to show productivity and predict staffing levels.<br>
Creating reports to show failure and purchasing trends across the company.</p>
Setting up new reports for the service desk, creating reports to show trends
<p>Generation of commercial reporting to provide incremental revenue and return on investment results giving financial understanding of the Outbound Department.<br>
To present and communicate financial analysis to both Operational and Commercial Directors to aid strategic decisions.<br>
Liaising with the CRM team to provide analytical understanding of campaigns, helping influence operational strategy, create and schedule campaigns.<br>
Providing reporting and analysis to the management team to enable appropriate utilisation of resource and business planning.<br>
Liaising with third party providers to ensure highest quality data is received.<br>
Coordinate and develop new business tools to minimise effort and maximise efficiency within the operation.<br>
Provide analytical insight into teams’ and department’s weekly and monthly performance through the defined KPI measures.<br>
Creation and co-ordination of campaigns within the dialler to ensure maximised efficiency.<br>
Monitoring outbound activity using Nice, Avaya, Business Objects and Hyperion reporting tools and reporting findings to relevant management teams.<br>
Applying skills and knowledge to other departments to ensure business continuity.<br>
Creating, managing and analysing a dialler database for the improvement of workforce management and marketing.<br>
Keep up to date with latest Call Centre Technology, identifying suitable products for introduction & presenting Business Case to Senior Management.</p>
Responsible for providing support and analysis for the outbound sales operation
<p>Ensure the company’s legal requirements for social responsibility are followed.<br>
Training employees on the social responsibility requirements.<br>
Management of international and UK helpdesk rotas to ensure adequate workforce in the customer services department.<br>
Managing external relationships with users and families affected by gambling problems.<br>
Assisting telephone agents with complex social responsibility queries.<br>
Documenting all correspondence concerning social responsibility and IBAS complaints.</p>
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