Manager, Technical Support Delivery Core HCM

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

About You

Basic Qualifications

• 4 years leading a technical team and/or experience with managing software engineering teams.

• 6 years of customer support engineering experience providing technical support for software and environment issues for enterprise software applications: SaaS Oracle SAP Netsuite Zuora Infor Taleo onsite ERP Peoplesoft Kronos and/or Cornerstone.

Other Qualifications

• Demonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services Product Management Development QA Operations)

• Ability to generate a sense of urgency and rally appropriate resources

• Strong problem solving priority setting facilitation multi-tasking and analytical skills

• Ability to mentor coach and lead a team to success

• Prior experience with HCM or other enterprise software applications

• Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes

• Ability to balance multiple priorities and communicate across diverse teams within the organization

• Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities

• Solid understanding of case handling processes and escalation procedures.

Workday Pay Transparency Statement (For Poland Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills and educational qualifications level of responsibility demands of the role work location and business need. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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