About PhillyTech.Co
Are you ready to transform the Event Planning SaaS Industry and power events at top-tier hotels across the globe?
Our client is a fast-growing, $3M seed-funded B2B SaaS startup revolutionizing how event professionals source and book venues. Their platform streamlines and simplifies event booking management in real time for event planners, hospitality professionals, and DMOs. Their platform is also used by 150K+ hotels, including industry leaders such as Marriott, Hilton, and Hyatt.
This is an exciting growth opportunity - our client plans to double their team headcount and expand their customer base beyond Europe and North America. They are now at a critical growth stage and hiring a Customer Support Operations Lead to own and scale the support function. This is a career-defining opportunity to join a high-impact, fast-paced team and build the customer support engine from the ground up.
Company Culture
This is an amazing opportunity if you’re looking to grow, where you will directly impact the growth and success of an incredible company and team.
Our client values accountability, an ownership mindset, and a data-driven approach. They’re a collaborative team where each person’s contributions directly impact their success. Their company is scaling fast where micromanagement does not exist, and you’ll have the freedom to think outside the box, bring fresh ideas, and get creative with your processes.
You’ll work closely with the founders and C-Suite, allowing you to make a real difference and be part of strategic decisions. If you're someone who thrives in a fast-paced, entrepreneurial environment with opportunities for growth and advancement, this is the place for you!
Benefits
Health Coverage: 100% employee and 50% dependent coverage for vision, health, and dental.
Maternity Leave: Support for growing families.
Future 401K Plan: Coming soon!
Quarterly Meetups: Connect and collaborate in person with the team.
Remote work budget and opportunities for leadership advancement.
Why This Role Matters
The current Customer Success Director needs to shift fully into lifecycle customer success — onboarding, training, renewals — and the team is looking for someone who can take over the day-to-day ownership of chat support and build out support operations and processes. You’ll start as an individual contributor and grow into a true Support Ops leader.
