Wfmrta Jobs in Philippines

The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring queue management tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. Position Responsibilities:Monitor real-time adherence acr...

This role offers an opportunity to lead the RealTime Management function across MBPS Manila and Cebu ensuring that staffing workload balancing and operational performance remain optimal every day. As an RTA Lead you will play a critical part in our mission by enabling teams to meet service levels im...

About the job: RTA/WFM (BGC Taguig) Onsite Qualifications: Bachelors degree graduate any field. 3 years of RTA/WFM experience preferably in BPO/shared services.Must also be exposed to Scheduling Capacity planning forecasting and reporting. Knowledge with using WFM Scheduling tools (Verint Genesys...

DescriptionThe WFM Senior Specialist plays a critical role in ensuring operational stability and service level compliance by driving accurate forecasting capacity planning real-time performance management and insightful reporting. This role works closely with Operations Training QA and global client...

Job Title: Process Specialist - MISWork Setup: ONSITE (BGC Taguig)Work Schedule: Shifting schedulesMust-have Qualifications: Bachelors degree3 years of MIS/RTA experience in BPO/Shared ServicesMust also be exposed to Scheduling Capacity planning Forecasting and Reporting Strong proficiency in MS Ex...