Technical Support Engineer
Job Location:
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
20 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Overview
We are seeking a proactive and customer-focused Technical Support Engineer to provide exceptional technical assistance to clients and internal teams. The ideal candidate will troubleshoot software and system-related issues ensure timely resolution of support tickets and help improve the overall customer experience through strong technical knowledge and communication skills.
Key Responsibilities
- Provide technical support to customers via email chat phone and ticketing systems.
- Diagnose troubleshoot and resolve software platform and integration issues.
- Escalate complex technical problems to engineering or product teams when necessary.
- Monitor support queues and ensure SLA compliance for response and resolution times.
- Assist customers with onboarding setup and product configuration.
- Document troubleshooting steps resolutions and knowledge base articles.
- Collaborate with cross-functional teams including Product Engineering and Customer Success.
- Identify recurring issues and recommend process or product improvements.
- Maintain a high level of customer satisfaction through professional communication and timely support.
Requirements
Qualifications
- Bachelors degree in Information Technology Computer Science Engineering or related field preferred.
- 2 years of experience in technical support help desk or customer support engineering roles.
- Strong understanding of SaaS platforms APIs CRM systems and cloud-based applications.
- Experience with ticketing systems such as Zendesk Freshdesk or Jira.
- Basic knowledge of SQL networking troubleshooting tools and system integrations.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Required Experience:
IC
About Company
Lofty is an all-in-one real estate solution that offers CRM, IDX, team management, lead generation and more bundled in a seamless, easy to use package.
