Technical Support Engineer III

If you are a Technical Support Engineer professional looking for an opportunity to grow your career this gives you the chance to be trained in product knowledge troubleshooting and training delivery. You will be equipped to handle Tier 1 2 and 3 presales and postsales technical inquiries through phone email and live this role you will sharpen your problemsolving and training and development skills.

If this sounds like a perfect fit for you apply now and join our team in Mandaluyong City Philippines!

In This Role Your Responsibilities Will Be:

• Handle product and application issue for customer installed-base products through communication channels such call chat and email.
• Provide solutions based on customer requirements and evaluate the need for non-standard offerings.
• Conduct technical product training for internal and external customers.
• Act as a technical resource when needed for pre-sales products and/or troubleshooting presentations.

Who You Are:

You thrive in dynamic environments demonstrating a proactive approach to solving challenges and getting results. You possess a strong ability to learn quickly and adapt to new information embracing change and continuously expanding your skills. Your communication is clear effective and tailored to diverse audiences ensuring that ideas and information are conveyed with precision. You possess a strong customer focus approach cognizant of the needs and happiness of clients in your interactions and decisions.

For This Role You Will Need:

• Bachelors degree in Engineering (Instrumentation and Control Chemical Mechanical) or related fields.
• At least 2 years of experience providing technical support for instrumentation or flow measurement products.
• Knowledge of Business System tools such as Oracle CRM other applicable tools.

Preferred Qualifications that Set You Apart:

• Experience in conducting technical training is a plus.

Our Culture and Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

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