Technical Instructor – Power

Job Summary

Perform training of field service associates customers and service partners on all UPS power and monitoring systems. Responsible for preparing conducting and evaluating technical training programs. Write literature and materials to be used in training programs and design exercises to enhance lectures. Conduct classes regarding safety installation programming maintenance and repair of software machinery and equipment.

Key Duties &Responsibilities

• Deliver high-profile high-impact service training programs delivered in multiple modes instructor-led and virtual workshops train-the-trainer on-the-job self-paced online courses and videos and technical solution lab exercises in line with the Global Academy instructions and guidelines.
• Work with Academy Team from Global Training on training structure learning objectives and training contents.
• Develop and deliver specific service training program for Asia based on the training regional needs.
• Define prepare and update the training material covering the power product portfolio: online theoretical material and tests multimedia tools procedures residential classroom material and practical exercises final tests; trainers additional material and teaching notes; support the creation of TKO documentation
• Ensure the communication about product updates from Global Academy Team to the Asia Service Organization:
• Successfully and effectively deliver training sessions in blended learning: remote self-learning residential classroom final exams and diploma ceremony; if needed deliver courses in other training centres or sites.
• Successfully attend Train the Trainers sessions and the Trainers Accreditation process.
• Maintain Training Area and the demo units at their best for welcoming students and providing effective and complete training experiences.
• Support local trainers in ANZ for their relevant Training Areas set up.

Qualifications

1. Electrical/electronic technical degreeorequivalent training/field experience.
2. 5 years of hands-on experience in electrical and/or mechanical installation commissioning or field service within data center industrial or commercial environments.
3. Strong working knowledge of electrical power distribution systems including switchgear busway/busbar UPS and Energy Storage infrastructure.
4. Excellent written & verbal communication skills with an emphasis on presentation and facilitation skills for both the classroom and lab environments.
5. Knowledge of and experience with adult learning theory and principlesorequivalent.
6. Excellent verbal and written communication skills with the ability to present technical content clearly to adult learners.
7. Strong organizational and time management skills with the ability to multitask and work independently.
8. Proficient PC skills including Microsoft Office Suite and virtual training platforms (e.g. Microsoft Teams).
9. Positive attitude adaptability and comfort operating in a fast-changing product-launch-driven environment.