At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The Senior Business Data Analyst partners with business and technical teams to deliver data-driven solutions that support strategic decision-making. This role leads analytics initiatives end-to-endtranslating business needs into actionable insights ensuring high-quality data delivery and driving measurable business outcomes.
What Youll Be Doing
Perform end-to-end data extraction transformation and loading (ETL/ELT) to prepare data for analytics and reporting
Provide data engineering services and write code to automate data pipelines
Develop insights dashboards and reporting to support decision-making
Create data collection frameworks for structured and unstructured data
Use advanced mathematical statistical and computer science concepts to build predictive and prescriptive algorithms using big data
Ensure data quality validation and governance standards are met
Verify model and algorithm effectiveness based on real-world results
Communicate insights clearly to business and executive stakeholders
Data Governance & Quality
Ensure data accuracy consistency and completeness across systems through validation and reconciliation processes
Define and document data definitions metrics and lineage to support trusted reporting
Partner with data engineering teams to enforce data governance standards within pipelines and platforms
Support data quality monitoring issue identification and root cause resolution
Maintain documentation of data requirements transformations and business rules
Ensure compliance with organizational and regulatory data standards
What Youll Bring to the Role:
5 years in business/data analytics or related roles
Proven experience delivering analytics solutions in cross-functional environments
Experience working with both business stakeholders and technical teams
Strong stakeholder management and requirements gathering experience
Experience leading analytics delivery in Agile environments (Scrum Jira Confluence)
Ability to communicate complex insights to technical and non-technical audiences
Advanced SQL skills for data analysis and validation
Exposure to cloud platforms (Azure AWS GCP)
Experience with Databricks or modern data platforms
Familiarity with data modeling and data pipelines
Experience with BI tools (Power BI Tableau)
Understanding of data governance principles (data quality lineage metadata auditability)
Strong problem-solving and data analysis capabilities
Experience with data validation testing and quality assurance
Ability to work with large complex datasets
Nice to Have:
Experience in regulated industries (healthcare finance etc.)
#LI-IG1
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-RemotePhilippines
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.The Senior Business Data Analyst partners with business and technical te...
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The Senior Business Data Analyst partners with business and technical teams to deliver data-driven solutions that support strategic decision-making. This role leads analytics initiatives end-to-endtranslating business needs into actionable insights ensuring high-quality data delivery and driving measurable business outcomes.
What Youll Be Doing
Perform end-to-end data extraction transformation and loading (ETL/ELT) to prepare data for analytics and reporting
Provide data engineering services and write code to automate data pipelines
Develop insights dashboards and reporting to support decision-making
Create data collection frameworks for structured and unstructured data
Use advanced mathematical statistical and computer science concepts to build predictive and prescriptive algorithms using big data
Ensure data quality validation and governance standards are met
Verify model and algorithm effectiveness based on real-world results
Communicate insights clearly to business and executive stakeholders
Data Governance & Quality
Ensure data accuracy consistency and completeness across systems through validation and reconciliation processes
Define and document data definitions metrics and lineage to support trusted reporting
Partner with data engineering teams to enforce data governance standards within pipelines and platforms
Support data quality monitoring issue identification and root cause resolution
Maintain documentation of data requirements transformations and business rules
Ensure compliance with organizational and regulatory data standards
What Youll Bring to the Role:
5 years in business/data analytics or related roles
Proven experience delivering analytics solutions in cross-functional environments
Experience working with both business stakeholders and technical teams
Strong stakeholder management and requirements gathering experience
Experience leading analytics delivery in Agile environments (Scrum Jira Confluence)
Ability to communicate complex insights to technical and non-technical audiences
Advanced SQL skills for data analysis and validation
Exposure to cloud platforms (Azure AWS GCP)
Experience with Databricks or modern data platforms
Familiarity with data modeling and data pipelines
Experience with BI tools (Power BI Tableau)
Understanding of data governance principles (data quality lineage metadata auditability)
Strong problem-solving and data analysis capabilities
Experience with data validation testing and quality assurance
Ability to work with large complex datasets
Nice to Have:
Experience in regulated industries (healthcare finance etc.)
#LI-IG1
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-RemotePhilippines
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com
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