Operational Risk & Control Specialist
Job Location:
Manila - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Were looking for anOperations Control & Governance Analystto join our GRC this role you are responsible in managing and governing user access by performing access reviews controls testing and remediation to ensure least privilege SoD RBAC compliance and audit readiness. It also involves strong stakeholder engagement clear risk reporting CAP management and applying IAM knowledge with strong communication and criticalthinking skills to improve governance and controls.
Position Responsibilities:
Conduct end-to-end walkthroughs with Process and Control Owners to evaluate control effectiveness ensuring key risks are properly addressed and supported by evidence.
Identify control gaps and translate findings into actionable Corrective Action Plans (CAPs) that strengthen processes and improve overall control quality.
Partner closely with frontline managers to perform Business Impact Assessments and help shape practical mitigation strategies for critical operations.
Work with Canada-based stakeholders to review and validate supporting evidence helping ensure timely and accurate closure of corrective actions.
Support access governance activities by reviewing system permissions SharePoint sites and ACLs to maintain strong security and compliance standards.
Keep an eye on transaction patterns and proactively flag unusual activities that may indicate potential fraud risks.
Build strong working relationships across teams while confidently presenting insights and updates to stakeholders including senior audiences.
Required Qualifications:
Bachelors degree in business Finance or a related field
35 years of relevant experience in operational risk controls audit or business operations
Strong understanding of business processes risks and control frameworks
Experience or exposure to operational risk management methodologies is preferred
Knowledge of Insurance Group Benefits Affinity or Contact Centre operations is an advantage
Familiarity with Archer (record creation maintenance and reporting) is a plus
Preferred Qualifications:
Strong analytical skills with the ability to identify trends and patterns in large data sets
Excellent verbal and written communication skills
Highly organized with the ability to manage multiple priorities in a fast-paced multi-stakeholder environment
Ability to effectively identify assess and articulate risks and business impacts
Strong critical thinking skills with the confidence to challenge the status quo constructively
Ability to interpret risk data and formulate sound data-driven conclusions
Self-motivated proactive and resourceful in overcoming challenges and driving solutions
Demonstrates curiosity and sound judgment by asking insightful questions and adapting to new information
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
