Multilingual Helpdesk Technician Spanish
Job Location:
Job Location:
Pasay - Philippines
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
20 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Job Responsibilities:
*Provide technical end-user support via telephone email or web chat.
*Provide restorative or maintenance actions to resolve end-user problems.
*Respond to end-user problems based on standard procedures.
*Must correctly track incidents and calls including but not limited to entering data into the database timely and accurately.
Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Job Requirements:
*High School - IT-related courses is a plus.
*Excellent in oral and written English communication and MUST speak/write and read Spanish fluently
*Excellent customer service skills.
*Must consistently meet or exceed required performance criteria.
*Able and willing to take several calls a day when necessary.
*Familiarity and good working knowledge in PC hardware and software troubleshooting. *Prior Software Application support (e.g. Outlook etc.) experience is a plus.
*Prior BPO experience in Technical Support is a plus.
*Familiarity with ticketing system a strong advantage.
*Must be willing to work in different shifts.
*Fresh graduates are encouraged to apply.
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
