Membership Support Specialist

About the Company

Our client 1% for the Planet is a global organization dedicated to ensuring our planet and future generations thrive. Founded in 2002 by Yvon Chouinard (Founder of Patagonia) and Craig Mathews (Founder of Blue Ribbon Flies) the organization connects businesses with environmental partners to make environmental giving simple credible and impactful.

Through its global membership network 1% for the Planet helps businesses support environmental initiatives through partnership advising impact storytelling and third-party certification. Today thousands of businesses and environmental organizations around the world are working together to create a more sustainable future.

If youre passionate about delivering exceptional customer service and want to contribute to a mission-driven organization this is an opportunity to make a meaningful impact while supporting members around the globe.

We are looking for a Membership Support Specialist to provide exceptional support to 1% for the Planets global business member this role you will manage member inquiries assist with membership certification and renewals maintain accurate membership records and ensure an outstanding member experience through timely and professional support.

The ideal candidate is customer-focused highly organized an excellent communicator and thrives in a fast-paced collaborative and mission-driven environment.

• Provide exceptional customer service by responding to member inquiries through a shared inbox (Hiver).
  
• Assist members with certification requirements membership renewals account updates and general membership-related questions.
  
• Communicate the benefits and value of membership while ensuring a positive member experience.
  
• Handle member phone calls and virtual meetings when necessary.
  
• Meet established service level agreements (SLAs) and key performance indicators (KPIs) including response time and member satisfaction goals.
  
• Collaborate closely with the Membership Team and cross-functional departments to resolve member inquiries and provide accurate information.
  
• Maintain accurate and up-to-date member records in Salesforce.
  
• Stay informed on membership policies certification requirements benefits and process updates.
  
• Support the continuous improvement of membership processes systems and workflows.
  
• Gather member feedback and share insights to help improve the overall member experience.
  

Requirements

Qualifications

• 25 years of experience in customer service account management membership support or a related role.
  
• Bachelors degree is preferred but not required.
  
• Excellent verbal and written English communication skills.
  
• Strong customer service mindset with a passion for helping people.
  
• Excellent organizational time management and multitasking skills.
  
• Strong attention to detail and ability to meet deadlines.
  
• Ability to prioritize tasks and work efficiently across multiple systems.
  
• Comfortable working independently in a remote environment.
  
• Adaptable and able to thrive in a fast-growing organization.
  
• Comfortable conducting phone calls and video meetings with members.
  
• Proficiency in Microsoft Office and Google Workspace.
  
• Experience using Salesforce HubSpot or similar CRM platforms is an advantage.
  
• Passion for sustainability environmental initiatives or mission-driven organizations is a plus.
  

Benefits

What We Offer

Permanent Work-From-Home Opportunity

Competitive Compensation Package

Comprehensive Medical Dental and Vision Coverage

Paid Time Off and Company Holidays

Flexible Work Schedule with "Flex Fridays"

Retirement Savings Plan with Employer Matching

Paid Parental Leave

Life and Disability Insurance

Opportunities for Professional Development and Career Growth

A Collaborative Mission-Driven and Inclusive Work Environment