Guest Experience Specialist
Job Location:
Monthly Salary:
Experience Required:
Posted on:
Vacancies:
Job Summary
This is a remote position.
What We Do
At Outsource Access we help high-volume restaurant brands deliver seamless digital hospitality and top-tier guest experiences. We dont just process orders and push buttonswe make sure every catering quote financial adjustment and customer review drives loyalty and powers a flawless restaurant operation.
How Youll Make a Difference
Engineering Flawless Catering Pipelines: You will be the mastermind behind our high-volume digital orders. By cross-verifying guest matrices building precise quotes and organizing omnichannel triggers in Zendesk you turn complex reservation requests into perfectly executed revenue-generating events.
Protecting the Brands Reputation: You are the frontline of guest satisfaction. Whether mapping metrics in Yext deploying automated macros or addressing negative feedback in Toast you ensure every guest feels heard and the brands digital presence remains stellar.
Balancing the Books with Precision: You will act as the ultimate financial troubleshooter. When errors happen you step in to audit tax exemptions execute order reversals and smoothly process failed resubmissions in OLO so that customers are happy and our financial summaries are flawless.
Cultivating Customer Loyalty: You keep our retention engines running smoothly by independently auditing wallet balances in Paytronix and managing our gift card infrastructure ensuring the master credit logs are always accurate and guests are properly rewarded.
Requirements
Is This You
The Ultimate Problem Solver: You thrive in real-time high-stakes environments where extreme accuracy is non-negotiable. You dont just follow SOPs; you proactively shadow evolving corporate guidelines and document new workflows to keep the team moving fast.
An Elite Communicator: You possess flawless English skills that allow you to draft perfectly toned customer adjustments configure clear transactional templates and collaborate effortlessly with executive corporate leadership.
Data-Obsessed and Detail-Driven: You naturally seek one source of truth. You maintain absolute structural organization updating multi-location spreadsheets with zero errors to ensure our pipelines are constantly optimized for speed and conversion.
Tech-Savvy: You command enterprise restaurant ERPs like a pro. With documented mastery or the ability to quickly master a unified stack (OLO Toast POS Paytronix Zendesk Yext) you seamlessly navigate complex digital adjustments and sales-tax recalculations.
Your Home Office: You have a dedicated distraction-free remote workspace with highly reliable high-speed internet ensuring you can manage live dashboards real-time customer pipelines and complex transactions without missing a beat.
Benefits
- Health & Wellness Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
- Security for the What Ifs: Our Group Life Insurance benefit gives you added protection because your future (and your familys) deserves a safety net.
- Time to Recharge Guilt-Free: We support your well-being with paid leave credits that allow you to rest reset and show up as your best self at work and at home.
- Support You Can Count On: We take care of all government-mandated benefits so everything is handled properly and on time.
- Performance Incentives: Bring results and youll see it rewarded. Simple as that.
- Premium Pay: When you put in the time we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
- 13th Month Pay: A well-earned bonus to celebrate the results of your years effort.
Required Skills:
Is This You The Ultimate Problem Solver: You thrive in real-time high-stakes environments where extreme accuracy is non-negotiable. You dont just follow SOPs; you proactively shadow evolving corporate guidelines and document new workflows to keep the team moving fast. An Elite Communicator: You possess flawless English skills that allow you to draft perfectly toned customer adjustments configure clear transactional templates and collaborate effortlessly with executive corporate leadership. Data-Obsessed and Detail-Driven: You naturally seek one source of truth. You maintain absolute structural organization updating multi-location spreadsheets with zero errors to ensure our pipelines are constantly optimized for speed and conversion. Tech-Savvy: You command enterprise restaurant ERPs like a pro. With documented mastery or the ability to quickly master a unified stack (OLO Toast POS Paytronix Zendesk Yext) you seamlessly navigate complex digital adjustments and sales-tax recalculations. Your Home Office: You have a dedicated distraction-free remote workspace with highly reliable high-speed internet ensuring you can manage live dashboards real-time customer pipelines and complex transactions without missing a beat.
