Join our team as a Quality Analyst and play a key role in ensuring the accuracy compliance and continuous improvement of transaction processing across the business. This role offers the opportunity to directly impact operational excellence by identifying quality gaps and driving remediation initiatives. You will collaborate closely with operations and stakeholders gaining exposure to end-to-end processes while strengthening your expertise in quality control and risk management. This opportunity will enhance your analytical stakeholder management and process improvement skills while contributing to a culture of quality and compliance.
Position Responsibilities:
Evaluate processed transactions within a defined sample size and turnaround time ensuring compliance with both existing and newly introduced process and product guidelines.
Thoroughly review and assess disputes submitted by processors or stakeholders by validating supporting documentation and comparing it against original audit findings.
Partner with operations teams to ensure timely and effective implementation of remediation strategies addressing identified quality issues.
Identify opportunities for process enhancement and actively support the development and implementation of improvement initiatives.
Provide clear feedback and direction to teams regarding proper processing guidelines highlighting associated risks including tax legal and compliance considerations.
Maintain and update quality-related documentation to reflect current standards and procedures.
Ensure all quality control procedures are consistently updated documented and aligned with organizational standards
Required Qualifications:
Minimum ofone year tenureat the current level
Consistently meets job expectations and passes all performance metrics for thepast six months
Demonstratesbusiness acumenand expertise in current teams transaction processes
Has mastered at least50% of the work typeswithin the supported business unit
No recordedprivacy breach incidentsin the last six months
Nodisciplinary actionswithin the last 12 months
Maintains an averageunscheduled leave utilization of less than 2%over the past six months
Not currently under anyPerformance Improvement Plan (PIP)
Preferred Qualifications:
Proficiency inMS Outlook MS Excel and MS PowerPoint
Basic knowledge ofSharePoint
Familiarity withprocessing-related applications
Working knowledge ofquality reporting tools
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Hybrid
Required Experience:
IC
Join our team as a Quality Analyst and play a key role in ensuring the accuracy compliance and continuous improvement of transaction processing across the business. This role offers the opportunity to directly impact operational excellence by identifying quality gaps and driving remediation initiati...
Join our team as a Quality Analyst and play a key role in ensuring the accuracy compliance and continuous improvement of transaction processing across the business. This role offers the opportunity to directly impact operational excellence by identifying quality gaps and driving remediation initiatives. You will collaborate closely with operations and stakeholders gaining exposure to end-to-end processes while strengthening your expertise in quality control and risk management. This opportunity will enhance your analytical stakeholder management and process improvement skills while contributing to a culture of quality and compliance.
Position Responsibilities:
Evaluate processed transactions within a defined sample size and turnaround time ensuring compliance with both existing and newly introduced process and product guidelines.
Thoroughly review and assess disputes submitted by processors or stakeholders by validating supporting documentation and comparing it against original audit findings.
Partner with operations teams to ensure timely and effective implementation of remediation strategies addressing identified quality issues.
Identify opportunities for process enhancement and actively support the development and implementation of improvement initiatives.
Provide clear feedback and direction to teams regarding proper processing guidelines highlighting associated risks including tax legal and compliance considerations.
Maintain and update quality-related documentation to reflect current standards and procedures.
Ensure all quality control procedures are consistently updated documented and aligned with organizational standards
Required Qualifications:
Minimum ofone year tenureat the current level
Consistently meets job expectations and passes all performance metrics for thepast six months
Demonstratesbusiness acumenand expertise in current teams transaction processes
Has mastered at least50% of the work typeswithin the supported business unit
No recordedprivacy breach incidentsin the last six months
Nodisciplinary actionswithin the last 12 months
Maintains an averageunscheduled leave utilization of less than 2%over the past six months
Not currently under anyPerformance Improvement Plan (PIP)
Preferred Qualifications:
Proficiency inMS Outlook MS Excel and MS PowerPoint
Basic knowledge ofSharePoint
Familiarity withprocessing-related applications
Working knowledge ofquality reporting tools
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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