Customs Operations Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Customs Operations Specialist

Based in country requirements execute end-to-end customs declarations with first-time-right accuracy on-time submission and compliant order closure ensuring clear status visibility and correct invoice-basis preparation.

Key Responsibilities:

• Receive and validate order requests (online/manual); guide customers on mandatory documents timelines and chase missing data.

• Set up orders in customs tools (e.g. Applite); verify Power of Attorney commercial agreement service scope (Importer Security Filing/waiver/declaration) cash/credit terms cut-offs and late-filing fee applicability.

• Conduct risk assessment (commodity addressability country/location acceptance Denied Party List screening direct/indirect representation); accept/reject bookings and notify customers.

• Assign execution (internal team or 3rdparty agent) create/file declarations submit to authorities and manage corrections/amendments/cancellations upon customer request.

• Provide status visibility and update systems (e.g. Applite) on cleared events; execute order closure and archiving per local legislation; update Management Information System and customer KPIs.

• Prepare invoice basis and validate costs (service charges duties/VAT incidental deferment) confirm vendor uploads and coordinate with FinOps/Procure to Pay for accurate dispatch and Global Authority Matrix-approved corrections.

Accountabilities:

• First-time-right creation submission and closure of customs declarations aligned to country requirements and cutoffs with timely customer status visibility.

• Risk-controlled processing through Denied Party List screening representation checks and Authorized Economic Operator-aligned practices that prevent compliance breaches and penalties.

• Complete and accurate order setup and documentation validation (Power of Attorney commercial agreements service type payment terms) enabling on-time service delivery.

• Accurate invoice-basis preparation (charges duties taxes vendor costs deferment usage) that enables correct invoicing and zero revenue leakage.

Required Business / Technical Knowledge:

• Knowledge of customs regulations and country-specific procedures including representation models; understanding of Harmonized System classification duty/tax determination and deferment accounts.

• Proficiency with customs and billing systems (Applite Kewill CargoWise One Global Customs Services System) and Excel-based validation.

• Risk & compliance expertise (Denied Party List screening Authorized Economic Operator-aligned controls) documentation rigor and audit readiness.

• High accuracy process discipline and deadline management in high-volume transactional environments.

• Clear stakeholder communication with customers Customer Experience Ops FinOps vendors; effective exception handling and escalation (incl. Global Authority Matrix processes).

We are looking for:

• Minimum 2 years of experience in forwarder or trading company customs house broker or customs clearance department handling import logistics business.

• Experience handling import customs clearance in apparel industry more than a year

• Ability to work with good self-organization accuracy and priority even under pressure

• Good interpersonal & communication skills with external & internal stakeholders

• Certified local customs expert/Licensed Customs Broker is a big plus

• Experience with Microsoft Outlook Teams and Excel

• General numeric skills

• Proactive/independent initiative & job ownership/commitment

• Can-do attitude & willingness to learn and try new things

• Self-discipline initiative responsible and independent in a fast-paced environment

• A good team player with good interpersonal and communication skills

• Willing to work onsite in Pasig City

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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