Customer Support Technical Specialist II

About the opportunityAs a Customer Support Technical Specialist II you will be responsible for handling inbound customer calls/emails in a fast paced dynamic call centre environment from multiple queues. A Customer Care Representative will normally handle multiple high-volume calls/emails assisting customers with complex questions relating to their payroll questions in a high-volume call centre. You will provide consistent quality of customer service and support on Dayforce Powerpay HCMs products and youll get to doBuild rapport with customers by greeting them in a courteous friendly and professional manner using procedures learned during new-hire trainingUse decision-support computer software programs to respond to common service questions and inquiriesPosition entails a high amount of customer interaction over the phoneEnsure that customers understand the resolution and provide on-going education to customersListen attentively to customer needs and concerns; demonstrate empathyProficiently navigate computerized data entry systems or other relevant applications and document accurately all actions taken in a concise and timely mannerSkills and experience we value2 years customer serviceFamiliarity with computers and telephone etiquetteComputer Literate (MS Word Excel PowerPoint Outlook)Ability to handle escalated/difficult situationsActive listening skillsExtensive customer service experienceAbility to multitaskResults-oriented driveProblem-solving skillsTime Management and prioritizationAnalytical and Reporting SkillsWhat would make you really stand outDomain Knowledge CA Payroll (desirable else to acquire during provided training)Capacity to work flexible working hours to include Night Shift schedule and day-offs that may be scheduled on weekdays Willingness to work during Philippine holidaysVery good command of oral and written EnglishExhibiting patience and confidencePeople/culture sensitivityAdvanced soft skills: exactness positivity empathy and common senseAbility to thrive in a fast-paced working environmentBe an effective active and engaged team memberQuality interactions; all day/every dayHiring Manager: Jose RodriguezRecruiter: Claudia Nadine IsraelGrade: 5