Customer Success Engineer SaaS Expert
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Job Summary
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco our investors include Benchmark General Catalyst Peter Thiel Adam DAngelo Larry Summers and Jack Dorsey.
Position: Customer Success Engineer (LatAm)
Type: Contract
Compensation: $40000$50000
Location: Remote
Role Responsibilities
- Respond to support requests from Mercors talent pool who have questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues by examining telemetry data inspecting network requests writing queries against our database and troubleshooting common browser issues.
- Consolidate insights and make recommendations about product areas needing improvement.
- Build talent-facing documentation to address common questions in our support queue.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
Qualifications
Must-Have
- Ability to debug web applications likely from a Degree in Computer Science Software Engineering or a related technical field OR experience building modern web applications (React Node Flask etc.) OR 2-5 years of experience supporting customers on such web applications.
- Experience doing SaaS-based product work.
- Experience using a support platform like Zendesk Intercom Help Scout Freshdesk or Crisp.
Application Process (Takes 2030 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information please check:
- For any help or support reach out to:
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
