Account Manager
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
In partnership with our client we are seeking an Account Manager to manage and grow assigned customer accounts at a fast-growing financial technology company focused on cross-border payments based in Lagos. You will be the primary point of contact for a portfolio of SME corporate and high-net-worth clients keeping relationships strong transactions flowing and revenue growing. This is a commercially minded relationship-first role for someone who knows how to stay close to customers spot opportunities and turn a good client relationship into a long-term partnership. If you are organised proactive and energised by the challenge of growing accounts and delivering an exceptional client experience we want to meet you.
Who are we looking for
- You are a relationship-driven professional with 2 to 4 years of experience in account management relationship management customer success business development or a similar client-facing role.
- You are commercially minded and always thinking about how to grow the accounts you manage whether through repeat transactions cross-selling or identifying new needs within existing relationships.
- You are a strong communicator confident engaging with business owners finance teams procurement teams and decision-makers and able to build genuine trust with clients over time.
- You are highly organised and disciplined in your follow-up able to manage multiple client conversations simultaneously without letting anything slip through the cracks.
- You are proactive and attentive the kind of person who notices when a client goes quiet and picks up the phone before a problem becomes a churn risk.
- You are comfortable working with CRM tools Google Sheets and internal tracking systems and you take pride in keeping accurate and up-to-date records of every client interaction.
- You have an interest in or familiarity with fintech payments FX banking trade or B2B sales and you are eager to deepen your knowledge of cross-border payments and international business.
Your Responsibilities
Account Management and Relationship Building
- You will manage and grow assigned client accounts maintaining strong and consistent relationships with existing customers and ensuring they continue to rely on the company for their cross-border payment needs.
- You will serve as the main day-to-day point of contact for your clients staying close to their business needs resolving issues quickly and ensuring a consistently strong client experience across every interaction.
- You will manage client handovers from the sales team smoothly ensuring new customers are properly introduced account details are documented and follow-up ownership is clearly established after the first transaction.
Revenue Growth and Account Expansion
- You will drive repeat transactions and account growth by proactively following up with customers identifying upcoming payment needs and increasing transaction volume across your portfolio.
- You will identify cross-sell and upsell opportunities by understanding each clients transaction patterns destination countries payment frequency and broader business requirements.
- You will monitor customer activity and re-engage dormant accounts proactively reaching out to inactive or low-volume clients and restoring transaction activity before it becomes a permanent loss.
Client Issue Resolution and Internal Coordination
- You will escalate and resolve client issues by coordinating internally across treasury compliance and operations teams keeping customers updated throughout and ensuring every problem is followed through to closure.
- You will coordinate with internal teams to ensure customer transactions are priced properly processed smoothly and communicated clearly to clients at every stage.
Reporting and Insights
- You will maintain accurate and up-to-date account records in the CRM or tracking system logging customer conversations transaction opportunities follow-ups expected payment dates blockers and next steps consistently.
- You will provide regular customer and market insights to leadership sharing client feedback competitor information pricing concerns churn risks and account growth opportunities that help the business make better decisions.
What Success looks like
- A growing and well-managed portfolio of accounts with increasing transaction volume high retention rates and strong client satisfaction across all assigned customers.
- Dormant and low-volume accounts successfully re-engaged with measurable increases in transaction activity following proactive outreach.
- Cross-sell and upsell opportunities identified and converted within existing accounts contributing directly to revenue retention and expansion targets.
- Accurate and fully maintained CRM records at all times providing leadership with clear and reliable visibility into account health pipeline and activity.
- Client issues escalated and resolved quickly and professionally with customers always kept informed and confident that their concerns are being handled.
To be considered for this role you should have
- 2 to 4 years of experience in account management relationship management customer success business development or a similar client-facing role.
- Strong communication and relationship-building skills with the ability to engage confidently with business owners and decision-makers.
- Demonstrated ability to manage existing customer relationships and identify growth opportunities within assigned accounts.
- Strong follow-up discipline and the ability to manage multiple client conversations simultaneously without losing quality or momentum.
- A commercially minded approach with the ability to spot revenue opportunities and act on them within existing relationships.
- Proficiency in CRM tools Google Sheets and internal tracking systems.
- Comfort working with targets and being measured on customer retention account growth and revenue contribution.
- Experience in fintech payments banking FX logistics trade import or export or B2B sales is a strong advantage.
- Understanding of cross-border payments supplier payments or international trade is a strong advantage.
Challenges you may face in this role
- Managing a diverse portfolio of clients with varying transaction frequencies business needs and levels of engagement while maintaining consistent quality and responsiveness across all of them.
- Re-engaging dormant or low-volume accounts in a competitive payments landscape where clients may have already moved their business elsewhere or become accustomed to a competitors offering.
- Balancing the demands of day-to-day account management with the proactive work of identifying growth opportunities and following through on upsell and cross-sell conversations.
- Coordinating across multiple internal teams including treasury compliance and operations to resolve client issues quickly in an environment where delays directly impact the client experience and revenue.
- Building deep commercial relationships with clients in a high-trust high-value payments environment where reliability and professionalism are non-negotiable.
The Goodies
- A competitive base salary with monthly and quarterly performance incentives tied directly to your results.
- The opportunity to join a fast-growing cross-border payments company solving real business problems for SMEs corporates and high-net-worth clients.
- Direct exposure to fintech FX international payments and B2B relationship management in a commercially dynamic environment.
- A clear growth path into Senior Account Manager Sales Executive or Customer Success leadership roles based on performance.
- A collaborative team where your contribution is visible your client relationships matter and your commercial instincts are genuinely valued.
