Customer Experience Officer Jobs in Nigeria

In partnership with our client we are seeking an E-commerce Operations Executive to be the engine behind a seamless online shopping experience at one of Nigerias leading garment manufacturing companies. Every order that gets placed every item that leaves the warehouse and every customer who receives...

Strategic CX Management: Own and execute customer experience strategy aligned to business objectives across lending payments and digital services Define track and enforce CX KPIs (NPS churn FCR SLA etc.) across all teams Establish and enforce SLA standards escalation frameworks and cross functional...

Position Name: Senior Manager Customer ExperienceDivision / Function:  Customer Experience Location of the Job: AbujaReports to: AVP Minigrid BusinessRole SummaryThe Manager Customer Experience (CX) is responsible for leading end-to-end customer engagement revenue protection and service quality acro...

Promptly respond to all inquiries via Instagram WhatsApp Email and Live Chat (aiming for instant feel).Explain the heritage artisanal techniques (Adire Aso-oke) and the story behind each collection to international buyers.Provide detailed fit consultations converting Nigerian/UK sizing to US EU and...

Quality Monitoring:Regularly monitor and evaluate customer interactions across various channels (phone email chat etc.) to ensure adherence to quality standards and procedures.Use quality monitoring tools and techniques to assess performance and identify areas for improvement.Analyze and score custo...

Our client is seeking a strategic Chief Commercial Officer (CCO) to lead revenue growth commercial strategy and market expansion. Key ResponsibilitiesDevelop and execute the companys commercial and revenue strategy.Drive sales marketing partnerships and business development initiatives.Identify new...

Our Goal:To be the dominant digital-first wealth and asset management partner for the underserved African middle class and fast-growing African businesses.We empower over 2 million customers to build a savings and investment culture across different asset classes. Our customer base continues to expa...