Service Delivery Manager

Refresco

Job Location:

Rotterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Do you enjoy improving IT services and driving process excellence Are you passionate about IT Service Management and motivated by delivering reliable high-quality services across an international organization Do you like working at the intersection of people processes and technology If this sounds like you we would love to hear from you!

We are expanding our IT Infrastructure team and arelooking for a:

IT Service Manager

In this role you will be responsible for governing and improving our IT Service Management framework across Europe. You will own our ITSM platform (Xurrent) drive ITIL process maturity and ensure services are delivered in line with agreed standards and business expectations. Working closely with IT teams business stakeholders and external partners you will help shape and improve service delivery across the organization.

Your key responsibilities are:

Own and continuously improve ITIL processes including Incident Change Problem Asset and Service Level Management
Act as the functional owner of the Xurrent ITSM platform ensuring it supports business needs and governance standards
Monitor service performance through SLAs KPIs and reporting driving continuous improvement initiatives
Support and coordinate IT service delivery activities across Europe
Lead major incident management and contribute to service quality improvements
Support the introduction of new services into operations and ensure alignment with ITSM processes
Promote ITSM best practices and provide guidance and training to IT teams and stakeholders
Support ITGC and SOX compliance requirements through well-governed ITSM processes

About you:

We are looking for a proactive professional who combines strong service management expertise with excellent stakeholder skills. Ideally you bring:

A Bachelors degree in IT Information Systems or a related field or equivalent experience
35 years of experience in IT Service Management Service Delivery Management or a similar role
Strong knowledge of ITIL processes and best practices
Experience with Xurrent (preferred) or a comparable ITSM platform
Strong analytical problem-solving and communication skills
The ability to build relationships and work effectively with stakeholders across different countries and cultures
A proactive mindset and a passion for continuous improvement

What do we offer you

At Refresco we believe that your work should be rewarding both professionally and personally. Thats why we offer you:

A culture shaped by our core values: entrepreneurial passionate agile responsible and excellent
Competitive pay with eligibility for an annual bonus
No personal pension contribution your pension is fully paid by Refresco
28 days of holiday (based on full-time employment) to recharge and enjoy your time off
An NS Business Card or commuting allowance making your journey to the office more convenient
Free access to the OpenUp platform for you and your family members supporting mental well-being and personal development
Continuous opportunities to develop yourself with access to tailored courses interactive e-learnings and an annual Personal Development Budget
A modern office nearby the vibrant city of Rotterdam
Fun and connection through regular events organized by our enthusiastic Fun Committee
Memorable moments together from our weekly shared Thursday lunches to annual events like Wellbeing Week the Christmas dinner and our Holding trip.

Recruitment process

Are you interested in this open position feel free to send your application!To ensure a fair and thorough selection an assessment may be conducted as part of the recruitment process.

In case of any questions with regards to the position you may reach out to Bas Versnel (Interim Corporate Recruiter Group/HQ)

Phone:
E-mail:

Required Experience:

Manager