Senior End User Support Engineer (229)

Senior End User Support Engineer

Our Core Infrastructure team is a diverse group of technologists who focus on continuously improving the end-to-end resiliency scalability visibility usability and supportability of Mavens technology systems.

The End User Support team is responsible for the user experience at Maven managing technology and facilities to help our users achieve greater productivity. To achieve these goals the team owns responsibility for the office and desktop environment video conferencing systems telephony and more.

The End User Support Engineer ensures that Mavens employees have everything they need to be successful and productive on their desk and at their fingertips. You will take the lead on building efficient desk configurations moving employees setting up new desktops and helping people get the most out of Mavens technology tools. This position forms the first line of support for IT problems and requests coordinating with the other members of the Core Infrastructure and development teams as necessary to resolve end users requests and keep our employees productive.

Responsibilities

• Manage the installation and configuration of desktop computing solutions.
• Lead the rollout of Ubuntu-managed devices including building out management patching and policy from the ground up.
• Application Management including configuration and version control.
• Provide Escalation level support
• Facilitate technology setups for new employees and role changes.
• Maintain AV and video conferencing technology throughout the office.
• Follow and update procedural documentation e.g. Linux deployment user onboarding.
• Maintain and update the inventory of office IT equipment.
• Configure telephones printers and other common office technology.
• Work with external vendors and suppliers as required.
• Mentor team members.

What were looking for

• Experience supporting Windows and Linux desktop environments.
• Strong experience with Ubuntu including a full rollout of managed devices.
• Familiarity with Ubuntu Landscape for management patching automation auditing and access management.
• Familiarity with Linux in an Active Directory integrated environment.
• Knowledge of deployment platforms such as PDQ SCCM MDT Intune.
• Knowledge of Scripting languages such as PowerShell or Python.
• Experience with automation tools like Ansible for configuration management and application deployment.
• Experience with CI/CD tools particularly Jenkins for automating build test and deployment processes.
• Proficiency with Git for version control.
• Experience supporting Microsoft Office productivity software particularly Excel.
• Able to multitask and prioritize efficiently.
• Knowledge of basic networking concepts: DHCP DNS cabling standards etc.
• Outstanding attention to detail.
• Desire to learn new skills.
• Excellent customer support.
• Experience working with virtual desktops (Omnissa Horizon preferred) is a big plus.

WHAT WE CAN OFFER YOU

• Competitive compensation
• Group Pension plan
• Annual discretionary bonus
• Fully catered breakfast lunch and snacks.
• 25 days annual leave
• Informal dress code
• Private healthcare and life assurance
• Cycle-to-work scheme
• Monthly company events