B2B Support Specialist

Were at a pivotal moment for both Tibber and the planet. When joining Tibber you wont just help scale a forward-thinking tech company youll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats) we have one of the most unique energy trading portfolios on the market.

Were looking for a B2B Support Specialist to join us in making the energy transition happen maybe thats you

Job Mission

Do you get energy from delivering high-quality support building trust and bringing structure to complex operations If you thrive in a fast-paced environment and enjoy balancing customer needs with operational excellence youll fit right in.

As our B2B Support Specialist youll play a key role in supporting Tibbers B2B customers (mainly wholesalers and installers). Youll be a key contact point for those B2B customers helping advise and support them around products such as batteries Tibber Pulse and Bridge.

What youll do

Complex case ownership: Act as an escalation point for complex or sensitive B2B cases

Operational support: Support day-to-day B2B operations and support customers across phone chat and email

Cross-functional alignment: Drive alignment across Support Sales Technical Support and Back Office to ensure a smooth customer journey.

Professional communication: Act as a role model for clear professional and trustworthy communication in all customer and stakeholder interactions.

Performance and quality: Drive individual and team KPIs to support scalable high-quality B2B support.

Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time.

What were looking for

• Experience in B2B support customer operations or a similar field.

• Confidence in handling complex or commercially important cases.

• Strong ownership structure and judgement.

• Clear and professional communication in Dutch and English.

• Comfort working cross-functionally and building strong stakeholder relationships.

• A drive to improve ways of working and support high-quality B2B operations.
  
  We understand that no one ticks every box but if you recognize yourself in some parts of this you are more than welcome to apply!

The Tibber Mindset

Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. Were here to accelerate the energy transition not in theory but in everyday life.

Being on a mission to change an industry fundamentally also means being prepared for the unexpected. We do what others say cant be done try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016 were now 300 people working for Tibber in our offices in Stockholm Førde Berlin Amsterdam and Oslo. We will continue to grow within our markets and we are thrilled to be backed by investors like Balderton Capital Eight Roads Ventures Founders Fund Summa and Schibsted.

Diversity of thought fuels better products so we welcome applicants of every background identity and lived experience. Ready to be part of powering the energy transition Apply below!