Mordicks95

An impartial role focused on monitoring scoring and analyzing agent performance to ensure consistency accuracy and adherence to company policies and legal compliance standards.Tasks* Conduct objective evaluations of recorded and live calls emails and chat interactions using a standard

An impartial role focused on monitoring scoring and analyzing agent performance to ensure consistency accuracy and adherence to company policies and legal compliance standards.Tasks* Conduct objective evaluations of recorded and live calls emails and chat interactions using a standard

First-level manager responsible for the performance coaching and development of a team of agents .TasksMonitor agent performance in real-time (calls chats ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging custom

First-level manager responsible for the performance coaching and development of a team of agents .TasksMonitor agent performance in real-time (calls chats ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging custom