Hotel Performance Analytics

The Hotel Performance Analytics coordinates and implements department activities and projects as assigned. Provides clerical and office support and assistance to department management.

Optimize time and labor resources for managed hotels. Create innovative training solutions budgeting tools and time keeping methods. Promote the use of best in class Labor Management System (LMS) Time & Attendance (T&A) systems as well as the use of available technology including team member-facing mobile features.

The Manager Hotel Performance Analytics will be based on property serving as their Edit here if supporting multiple property in a complex role primary labor expert. This position reporting to the Hotel General Manager will spend the majority of time supporting hotel performance objectives in addition to auxiliary responsibilities (eg Revenue analysis Menu controls and audits Room & Occupancy Trends etc) unique to the hotels business needs.

More specifically you will:

Business Analysis & Budgeting

Work closely with their hotel Executive Committee (GM Director of Finance and HR) to analyze data to improve financial performance team member engagement and guest satisfaction

Plan communicate and execute financial strategies for property labor management

Own evaluate and advance the Hotels forecasting and budgeting processes. Review regularly status of hotel performance metrics against hotel and regional targets.

Develop and follow up on objectives for each departments labor force

Special projects will include taking ownership of specific focused areas including but not limited to LMS Quality Control Vendor Management Database Maintenance and enterprise Reporting

Establish partnerships with Workforce Performance regional team to ensure auditing and database maintenance targets are in line with corporate expectations and provide monthly updates on performance trends against current forecasts

Monitoring & Planning Activities:

Establish and monitor Labor Management procedures and processes

Conduct routine and ad-hoc analysis of labor metrics

Devise communicate and execute strategies and directions for Hotels labor management

Meetings & Communication Activities:

Run weekly labor meeting analytics and monitor utilization

Provide labor management system support to department heads and managers; coordinate facilitated trainings

Establish and enforce policies and procedures to improve the overall operational effectiveness of the property

Auditing & Systems Activities:

Maintain labor standards in alignment with budget and current business operations as well as the Hilton GLMS Standards Grid

Monitor return on invested capital and time resources

Benchmark Activities:

Analyze and compare Labor Management programs to corporate benchmarks as well as industry standards using HotStats and internal PropPlan data

Coordinate benchmarking labor data with P&L data

What are we looking for

The success in this role will demonstrate itself through the following attributes and skills:

Strong administrative and organizational skills (team orientation fast focused and flexible)

Ability to manage change resolve conflicts and ensure collaboration within teams and/or units

Highly skilled in use of software-based analytical tools

High levels of curiosity and innovation intelligence

Excellent presentation and public speaking skills as well as excellent written communication skills

Ability to analyze financial data to recommend strategic and tactical decisions.

Strong problem-solving skills; ability to proactively identify and prevent potential problems.

Ability to evaluate and identify opportunities from a strategic perspective including ability to develop

prioritize and implement plans to meet organizations core strategic goals

To fulfill this role successfully you should demonstrate the following minimum qualifications:

Minimum Overall Years of Professional Experience: Three (3) or more years

Minimum Years of Experience: Two (2) or more years experience in hospitality operations finance or related work that supports time and labor management

Minimum Years of Experience: Two (2) or more years specialized experience creating complex financial and analytical data

Expert in Microsoft Office

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

Four (4) year Bachelors degree MBA or other related advanced degree

Four (4) years of hospitality industry experience

Three (3) or more years experience working in various financial systems

Two (2) or more years presenting key findings and key analysis to executive leadership

Familiarity with Hilton financial systems including PROPPLAN Smartview and OnQ Operations Audit

Labor Management System administrator experience (UniFocus Kronos or other)

Time & Attendance administrator experience (ADP TimeSaver Kronos UniFocus T&A or other)

Experience using business analytic tools such as Tableau or Cognos

What is it like working for Hilton

Hilton is the worlds leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And our amazing Team Members are at the heart of it all!

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