Field Engineer

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at are looking for the best talent for Field Engineer

Purpose: Performs installation preventive maintenance repair and modification of equipment supporting both field and depot activities within the assigned area of responsibility. Ensures all equipment and systems meet defined performance standards achieving product performance metrics and high levels of customer satisfaction.

Responsibilities:

Technical Service Activities Depot & Field

• Perform installation preventive maintenance and corrective maintenance.
• Execute Field Service activities at customer sites including installations maintenance and repairs.
• Execute Service Center (Depot) activities including registration of all performed activities.
• Support complaint handling activities according to established processes and regulatory requirements.
• Plan service visits coordinate parts/tools and ensure timely closure of service activities.
• Partner with field service sales clinical teams and customers to improve service delivery.
• Provide written and verbal technical support and troubleshooting for Clinical Account Specialists (CAS).
• Manage assigned company assets including the company vehicle (as applicable) tools parts inventory computer and accessories in compliance with company processes and procedures.

Compliance & Core Responsibilities

• Knowledge practice and compliance with the Johnson & Johnson Credo.
• Knowledge and compliance with J&J Quality Safety Occupational Health and Environmental policies.
• Ensure compliance with all local regulations company policies procedures and quality requirements.
• Maintain complete and accurate physical and digital service records in accordance with regulatory and procedural requirements.
• Submit all business travel expenses in compliance with the company T&E policy and within required timelines.
• Complete all assigned training courses on time and as requested.

Job requirements:

• Bachelors degree in Biomedical Engineering Electronic Engineering or a related field.
• 2 years of experience maintaining medical equipment preferably in field service with direct customer contact.
• INVIMA registration as Maintenance and Verification Personnel for Class IIB and III medical devices.
• Intermediate English.
• Basic networking/IT knowledge is highly desired.
• Intermediate proficiency with Microsoft Office (Excel Word PowerPoint Outlook).
• Ability to lift and move equipment and work in clinical environments.
• Up to 30% travel availability (domestic and international).
• Valid drivers license (company vehicle provided).
• Valid U.S. visa.

Core competencies:

• Advanced text analysis and interpretation
• Advanced problem-solving ability
• Sense of urgency
• Teamwork
• Results and performance driven
• Customer focus

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