Application Engineer

The Applications Engineer will provide customers with support relating to product development product qualification cost down product solutions failure analysis and processing/presentation of corrective actions. The Applications Engineer will offer our internal team members a greater level of end use understanding allowing the voice of the customer to be heard more . The Applications Engineer will create more value for customers by acting as a development partner and a technical resource.

Essential Duties and Responsibilities
Works directly with customers and/or collaborates with Product Specialists/Managers and other Development Teams / Market Leaders to understand the needs of the customer and develop product/process solutions and Critical to Quality (CTQ) attributes.

Develops and manages relationships with strategic contacts among key customers and industry contacts. Significant travel for face to face customer support / understanding required.

Participates in market and product/service strategy and roadmap creation as well as support strategy execution.

Provides engineering support to the customer to identify and resolve design issues or opportunities.

Represents the company at customer sites and trade shows where applicable.

Communicates the customers requirements to the company for engineering and production purposes.

Interfaces with customers and/or companyn internal quality teams on all technical quality issues and monitors corrections/improvements through to completion.

Other duties as assigned.

Qualifications

Bachelors degree in Materials Engineering Metallurgy or related technical field

5 years experience in customer-facing technical roles with a strong focus on supporting sales teams and driving business growth

Proven track record of working closely with sales to identify opportunities expand customer accounts and achieve revenue targets

In-depth knowledge of materials manufacturing processes

Direct technical experience in PVD and CVD industry strongly preferred

Previous experience in the Semiconductor Industry preferred

Strong materials/metallurgy background

Outgoing and proactive personality with a natural ability to build rapport with customers; highly motivated to engage with clients and drive conversations forward

Strong communication and interpersonal skills both with customers and internally

Able to work cross-functionally across sales technology operations and quality teams

Must be willing to travel 5075%

Detail-oriented and self-motivated

Ability to communicate effectively with staff and all management levels
Ability to manage multiple tasks and meet deadlines

Ability to work collaboratively with people of diverse backgrounds both locally and globally