Customer Support Jobs in Kuwait

Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat. Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction. Troubleshoot techni More...

Native or near-native English ability (additional languages a plus). A problem-solver - clients have a million different thoughts and concerns, and bending them into what we offer and how we can help can require real thought. A head for detail - you will be juggling phone calls, c More...

Proven experience in customer service or support roles, demonstrating exceptional communication and problem-solving skills Strong interpersonal skills with the ability to empathize with customers and address their needs effectively Proficiency in using customer support tools and s More...

Review and conduct QA on support tickets against the set scorecard, providing feedback and improvement guidelines to agents Review DSAT tickets and provide an overview of issues and improvement opportunities to team leads Work on root cause analysis Identify trends, patterns and More...

Take real ownership of customer issues from end-to-end and go above and beyond to resolve them. Actively contribute to a culture where the fair treatment of customers is a priority. Continuously learn the Deel platform and keep up to date with product features and changes. Use a More...

Strong customer support and customer service skills Ability to analyze customer needs and provide appropriate solutions Technical support experience Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work well in a team envi More...

This is a full-time on-site role for a Customer Care Officer. The Customer Care Officer will be responsible for providing customer support and maintaining customer satisfaction. Specifically, the Customer Care Officer will handle customer inquiries, complaints and feedback, and will c More...

Strong customer satisfaction skills, with the ability to analyze and provide solutions for customer issues Excellent analytical skills, with the ability to interpret data in order to contribute to customer success Strong communication skills, both verbal and written, with the abil More...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring More...

Strong customer support and customer satisfaction skills Knowledge of phone etiquette and ability to handle high volume of calls Excellent customer service and customer experience skills Strong verbal and written communication skills in English and Arabic Ability to adapt to new More...

Giving feedback and following up on recurring customer issues together with the Customer Support Manager and other relevant internal departments. Contributing to excellent service and the ongoing development and improvement of the customer experience.

Responding promptly and effectively to incoming customer enquiries through various channels including live chat, phone and email. Building and developing customer relationships. Ensuring that more complex customer issues are followed up and resolved in a timely manner. Giving fee More...

Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide pro More...

Lead a team of Technical Support Engineers who work with our customers to resolve customer issues. Consistently coach and provide actionable feedback to promote career development while maintaining support standards. Ensure individual and team goals are met. Assist with naviga More...

Implement and install solutions at customer's infrastructure platforms. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers. Act positively and respond promptly to the customer’s requests/tickets. Prepare, More...

Respond to customer inquiries and assist in troubleshooting and resolving challenges Actively update, maintain and monitor all aspects of computer networks Resolve technical issues related to network interruptions Attend in-person meetings with clients to analyze, troubleshoot an More...

Updating the company website with tech tips and brief documents Evaluating system potential through assessing compatibility of new programs with existing programs Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recomme More...

Install, configure, and support workstation software, hardware, printers, and phones Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy Execute systems and network design, documentation, implementation, testing, and administration, and ensure componen More...

Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed More...

Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. Develo More...