Work-Life Team Lead
Posted on :
25-03-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 1993226
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.
Description:
The Work-life Team Lead reports to the Director of Service Delivery and works directly with Team Coaches and Consultants. They must ensure that services are delivered in an efficient and high-quality manner by being responsible for the day-to-day production of their respective team.
Responsibilities:
- Review and assign cases/callbacks for their team by prioritizing these appropriately
- Ensure that team meets daily and monthly production goals
- Manage your team s disciplinary actions
- Create and manage team schedules as well as run team meetings weekly to provide updates
- Schedule a minimum of two in-house training sessions for the team each year
- Respond to all complaints for your content team and team members
- Conduct interviews and assist with training of all new staff members
- Lead monthly One-on-One meetings with each team member to share performance reviews, foster professional development goals and create performance improvement plans when appropriate
- Conduct monthly quality audits for cases and intakes
- Responsible for recommending promotions, compensations and terminations of team members
- May be required to participate in additional leadership assignments
Requirements
- Must be a US Citizen
- Minimum Bachelors Degree
Benefits
Benefits:
- 401K
- Paid sick leave
- PTO
- Prevailing wages
- Flexible scheduling options
WPO4321
Minimum Requirements: Bachelor s Degree U.S. Citizenship 1-2 years Team Lead or management experience (Preferred)
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Key Skills
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