Work From Home Customer Service Representative

Are you seeking a fulfilling workfromhome opportunity Join our team as a Remote Customer Service Representative and provide stellar support for toptier brands all from the comfort of your home. This role is a cornerstone of our customerfirst philosophy ensuring that every interaction is handled with care professionalism and efficiency.

• Deliver exceptional support and insights to customers enhancing their experience with our brand.
  


• Uphold professionalism in all customer interactions ensuring a positive and lasting impression.
  


• Manage and review customer transactions providing necessary sales support.
  


• Exhibit proficiency in troubleshooting diverse issues contributing to high customer satisfaction levels.
  


• Address customer inquiries with accurate and timely responses leveraging a comprehensive understanding of customer data.
  


• Navigate multiple priorities with ease maintaining efficiency and effectiveness in a fastpaced environment.
  
  
  

Requirements

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• Strong probing and investigating skills.
  
• Attention to detail for accurate case management.
  
• Passion for customer service and delivering empathetic responses.
  
• Selfstarter with the ability to work independently
  
• Act as a brand ambassador embodying the Urgently brand.
  
• Ensure the security of customers information and wellbeing.
  
• Pass a background check and drug screening.
  
• Commit to 1525 hours per week (some clients may have weekend requirements).
  
• Ensure a quiet distractionfree work environment.
  
• Meet the minimum computer specifications required by the client (laptop or desktop).
  
• Possess a USB headset with a microphone (required for certification training).
  
• Have a hardwired broadband internet service (DSL Cable or Fiber Optic connection).
  Purchase a call center noisecanceling headset connecting to your computer via USB.

Benefits

• Zero Commute: Save on gasoline expenses and eliminate commuting stress.
  
• Home Office Comfort : Embrace the freedom to work in your PJs from the comfort of your home.
  
• Eliminate Stress: Say goodbye to transportation costs commuting time and work attire expenses.
  
• Flexibility: Enjoy the perks of working from home on your schedule.
  
• Competitive Revenue: Earn while making a positive impact.
  
• Professional Growth: Explore opportunities for skill development in a dynamic industry.
  
• Positive Work Environment: Join a team dedicated to delivering exceptional roadside assistance.
  
• Health insurance dental vision and life insurance offered via Stride Health.