Wellbeing OS Coach

Technical Support Coach

We are on a mission to reinvent the future of care, so communities are supported to thrive, and all members of the care ecosystem are valued.

Adult social care is in crisis. Despite unprecedented demand, the care sector is under-resourced, stigmatised and undervalued. The pandemic and cost of living crisis have increased strain on community services and the burden on informal family carers is immense. Demand continues to accelerate, far outstripping supply. The root cause is that people don t like the roles on offer in the current time-and-task, command-and-control model of delivering care. This crisis shows no sign of slowing.

At BelleVie we are treating the root causes of the care crisis, through a radical new way of working which is built on strong communities, thriving relationships and technology that drives efficiencies, resulting in better outcomes for all.

We are bringing life and energy back to the care sector. Our teams build communities that care and focus on people, not tasks. We care about people s needs, hopes, desires and fears. Care is about supporting a life well lived, it s work with meaning, not just a job.

Inspired by the success of the Dutch Buurtzorg model, BelleVie operates self-managing teams of care workers who work together to serve their local neighbourhood. This innovative and new model is enabled and scaled by our proprietary Wellbeing OS technology platform and funded by a monthly subscription. Alongside this is our custom built marketplace tech platform that will enable those that find sourcing trusted home services a challenge to access a curated marketplace of vetted partners, further enabling them to live better lives, independently for longer at home.

BelleVie has already achieved great success since launching in 2019, with 95% of supported families highly recommending us and multiple national awards to our name. We are embarking on a rapid growth phase to scale our model, building on our experience from our pioneer teams in the Thames Valley and North East.

We are looking for a patient and friendly person who understands technology to work closely with our care teams to support and understand their technology needs. You ll need to be technically literate and able to explain steps a user would need to take to solve their issue. This could be something simple like logging on to a new application, through to more complex needs like the best way to use a rota planning tool.

Our software is built in-house by a small, friendly product team, and this role will involve being the voice of the care worker in meetings with them. You will share feedback, suggest ideas for new features, and help shape our software around their needs. You will be naturally curious, questioning and with a good eye for detail with software applications.

The technical support coach will:

• Provide day to day technology support to care workers, by Slack, phone, or face to face.

• Quality Assure/Test new product features prior to launch on behalf of users

• Be the voice of the users in Product team standups

• Demo and promote new and existing product features within care teams

• Identify opportunities for future product improvements and share/validate these with the wider team

• Identify and log bugs and errors in Jira

• Attend team meetings and ensure features are being used and answer technology questions

• Utilise web tools to track and evaluate user interaction with products

About you:

You will be

• Located in Oxfordshire, Buckinghamshire or Northumberland, Newcastle-upon-Tyne

• Be a driver, with access to a car, and willing and able to visit our care teams in either: Oxfordshire and Buckinghamshire or in Northumberland and Newcastle-upon-Tyne

• A patient and supportive with non technical users

• A people person and love spending time with older users to understand their needs

• Calm, determined and compassionate

• Technically literate and able to explain steps users would need to take to solve their issue

• Have 1 or 2 years experience on a technical service desk, or working in a Quality Assurance role

• Enjoy learning new software platforms and getting to know them inside out

• Interested in developing a career in product or software development.

We promise you:

• We pride ourselves on working flexible hours - walk the dog, collect the children from school around your work. We each take personal responsibility for our outcomes and making sure we re available to our colleagues. We count outcomes not hours.

• A supportive environment, working in a team with a variety of skills and experience who will enable you to be the best you can

• Monthly Wellness Activities

• Birthday off work

• Full-time or part-time (reduced hours over 5 days) role

• Primarily working from home but able to visit local care teams any day of the week

• Salary: 23k - 30k pa

Skills :