Warranty Specialist

About the role

The Warranty Claim Specialist is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the bestinclass and high efficiency warranty operation.

Responsibilities:

• To conduct timely warranty report verification and warranty reimbursement according to warranty operation management policy.
• Warranty information collection and data analysis with report.
• Warranty operation inquiry and policy explanation with service partners.
• Abnormal warranty inspection and conduct regular warranty audit continuously improve warranty business.
• Warranty parts management audit of the warranty parts discards as useless.
• Assist to special event follow up material verification warranty report verification and other related process.
• Organize and carry out onsite training for warranty business and training in accordance with relevant stakeholders.
• Other work assigned from line manager.
  

Your profile:

• Bachelors degree or higher.
• Very good written and verbal communication skills in the English language. Other European languages will be considered an advantage.
• Strong cross culture communication skills and crossfunction coordination ability.
• Ability to work under pressure and to strict deadlines in a dynamic environment.
• NEV Technical background is preferable.
  

We offer:

• Performance and experience based competitive remuneration pension plan.
• 25 holidays option to purchase 5 extra holidays.
• Commuting allowance.
• Department & company wide teambuilding events.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and decarbonization of the economy.
  

Our Purpose is tobuild a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team