W2 - Systems Analyst 3 Blackboard Learning Management System - Remote

*One position requested

Client intends to procure contracted services for a Systems Analyst 3.

The client is seeking one (1) highly motivated and capable Learning Management System Analyst specifically working with Blackboard as the college moves towards another Learning Management System Brightspace. This position will provide general and specific backend technical support of Blackboard as the current team works on building the new system out.

Help Desk Ticket Support for Instructional and Operational needs
Experience with Blackboard Learning Management System
Application System Administration Experience
Blackboard Learning Management System Functional Understanding
Learning Management System development is desirable. Understanding LTIs APIs and integrations along with the ability to create flat files using necessary conventions
This consultant will report to the Director Administrative Applications

Consultant Title: Learning Management System (Blackboard) Analyst 3

Current knowledge of learning management systems particularly Blackboard along with other instructional technology and alternate methods of course and program delivery.
Extensive knowledge and understanding of the technical aspects of operating system security and related application development activities.
Previous Experience as an instructional technologist in a college environment is desirable.
Problem Solving capabilities and techniques
Demonstrated ability to facilitate the growth of mutually supportive working relationships between administrative support paraprofessional and instructional personnel.
Skill in communicating effectively orally technical presentations and writing.

Performs Blackboard configuration as needed for optimization and proper operation.
Provides (highest level) third tier troubleshooting and resolution of Blackboard issues as reported to the Staff and Student Help Desks.
Manages the courses and systems and technologies that enable course development in Madison Colleges Learning Management System which is currently Blackboard.
Provide quality customer service and technical support to the campus community.

Display energy and initiative in solving problems.
Adaptable undertake a variety of tasks willingly.
Ability to switch from complex to routine tasks when required.
Work effectively with a variety of personalities and work styles.
Quality demonstrate appropriate quality and thoroughness in the work.
Decisive ability to make informed decisions quickly when faced with multiple options.
Integrity act with personal integrity at all times.
Professional work within your teams processes.
Identify and resolve potential risks propose solutions based on understanding of business needs and take ownership through to resolution or ensure a clear handoff.
Have a positive cando approach to working with a team of professionals.
Demonstrate a commitment and promote the behaviors aligned with the values of Madison College (excellence respect commitment to students and diverse communities and making higher education available to all) as well as the values that Technology Services (TS) has adopted to increase its effectiveness.

Qualifications
Minimum of two years of experience in Application Learning Management Systems instructional systems (or similar) within a college or training environment in industry or government preferred.
Must have demonstrated experience working with Blackboard.

The anticipated duration of this engagement is through June 2025. The consultants should be prepared to start by March 25th.

Responses must include:
(1) Detailed and Chronological Resume
(2) List of 3 References

Client is open to someone being 100% remote. Individual must currently reside in the United States and be able to work in the central time zone.

Qualified candidates may be invited to a Microsoft Teams interview the week of March 4th 2024.