W2 - Help Desk I Customer Service Basic IT Troubleshooting Call center experience - Onsite
Posted on :
10-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-03-2024
Job Description
Req ID : 2610181
Description:
PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI
The client is looking for Help Desk I.
Top Skills & Years of Experience: Customer Service Basic IT Troubleshooting Call center experience 6 mo. experience
Nice to have skills: Previous IT Support desk call center experience.
Work Shift: Thurs Monday 12:00am 8:30am with 30 min unpaid lunch. this is a 3rd shift position
Interview Process: Remote Interviews through TEAMS 1 round
Duration: through 6/30/2024 possibility of extension
Candidates are required to be a WI resident. Local candidates or candidates willing to relocate at the candidates expense to a driving distance from Madison. All of work will be done working in the office on Femrite Drive in Madison WI.
Additional details:
This position will provide support to end users on a variety of issues. Identifies researches and resolves technical problems. Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts practices and procedures within a particular field.
Help Desk capabilities with approximately 6mo 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly used concepts practices and procedures within a particular field. Relies on instructions and preestablished guidelines to
perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
This is permanently a 3rd shift position working in the Madison Femrite office and exceptional attendance is expected.
This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours and overtime may be necessary. This position does NOT have on call responsibilities.
Pay range: $16 to $18 per hour on W2.
Employment Type
Full Time
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
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