W2 - Desktop Support II Installation of computers software Troubleshooting - Onsite

The client is looking for a Desktop Support II staff to perform desktop system installations for new Veterinary Medical facility opening in March 2024.

Top Skills & Years of Experience:

Nice to Have Skills:
Understanding SCCM/MECM task sequences and deploying software via software center

Interview Process: 30 Minute Zoom Interviews

Duration of the Contract: 2 months.

Onsite or Remote 100% Onsite. Candidates must be a WI resident or willing to relocate.
Full job description attached.

Additional details:

1. Candidate can expect to work within either of our connected buildings: the existing hospital area/School of Veterinary Medicine and the new/expansion hospital are both on the same site.
2. While candidate will be working within a veterinary school and hospital there is minimal to no contact with patients (animals) anticipated.

ESSENTIAL RESPONSIBILITIES:

1. Completes procurements installations configurations repairs and modifications of various technology hardware software and associated components under general supervision
2. Identifies troubleshoots resolves and/or escalates basic and more complex data network connectivity client/server processes and application issues according to established policies and procedures
3. Maintains operational functions of technology systems to ensure appropriate integration compatibility and functionality according to established user requirements
4. Serves as a point of contact for individuals and groups providing standardlevel organizational information about technology resources and addressing their needs
5. Facilitates individual and group end user trainings answers questions and provides information specific to nonroutine and more complex information technology end user products and services

TASKS:

1. Ensures the adoption of campusprescribed cybersecurity practices in all technology implemented within the school.
2. Keeps updated on state of the art in computer networking and audiovisual technology.
3. Serves as one primary point of contact for all ITrelated issues within the School and the UW Veterinary Care Teaching Hospital ensuring that help desk tickets are logged and responded to for each case.
4. Working with the teams Cybersecurity Engineer and Systems Engineers ensures newly configured equipment (and existing equipment requiring service) is configured according to protocols defined by them and by campus.