VIP Account Manager Eng for Growe

Key Responsibilities:

• Building strong relationships with high valued customers.
• Understanding customer needs preferences gaming habits to provide personalized services.
• Be the primary point of contact for VIP customers within your segment ensuring timely and effective communication.
• Provide accurate and regular feedback and or updates based on the VIP customers profile gaming activity and experience.
  
• Provide regular updates on exclusive personalized offers events and promotions.
  Retention and Loyalty
• Implement and execute datadriven strategies to retain VIP customers to enhance their experience retain them and ensure Brand loyalty.
  
• Develop and execute personalized promotional offers tailored to VIP customers.
  Resolution
• Address and resolve customer issues accurately and effectively by following internal processes and procedures.
  
• Collaborate with relevant internal departments to ensure quick resolution to problems experienced by VIP customers.
• Use provided systems and tools to monitor VIP activity analyze trends and produce insights in order to make datadriven decisions.
• Make use of data and analytics to identify opportunities for personalized engagement.
• Collaborate internally with VIP Team Lead and departments such as VIP CRM BI Customer Support to align VIP strategies with overall business objectives and goals.
• Provide insights and feedback on product improvements based on VIP customer feedback and experience.
• Ensure that compliance with gaming regulation and company policies is considered and followed in all interactions with VIP customers.
• Track and maintain key performance indicators (KPIs) on a monthly and quarterly basis in order to ensure that personal and department performance is consistently maintained.

Required experience:

• Proven experience in Account Management Customer Relationship roles preferably in the iGaming industry would be preferred.
• Strong understanding of the iGaming and Sports betting market would be preferred but not required.
  
• Understanding of iGaming Industry KPI metrics and terminology.
• Analytical mindset with the ability to interpret data and trends.
• Proficiency in using customer relationship management (CRM) software communication software and other related tools would be a plus.
• Regulatory compliance knowledge would be a plus as we work with sensitive information.
• Excellent negotiation skills
• Excellent communication and interpersonal skills
• Customercentric mindset
  
• Ability to work flexible hours to accommodate VIP customers and travel to VIP events if required.